Hotel Reservation Coordinator

4 settimane fa


Florence, Toscana, Italia Accor A tempo pieno

Job Summary

We are seeking a skilled Reservation Agent to join our team at The Hoxton in Florence. As a Reservation Agent, you will be responsible for managing new and existing individual room reservations through various channels, anticipating guest needs, and providing solutions to exceed their expectations.

Key Responsibilities

  • Manage room reservations through telephone, email, and website reservations.
  • Anticipate guest needs and provide solutions to meet and exceed their expectations.
  • Monitor booking channels and maximize revenue opportunities.
  • Work with corporate clients and agents to ensure seamless reservations.
  • Communicate with front office and restaurant teams to facilitate guest stays.
  • Collaborate with revenue and sales teams to ensure accurate rooming lists and revenue objectives.

Requirements

  • Previous experience in hotel reservations or a related field.
  • Excellent communication and organizational skills.
  • Ability to work independently and prioritize tasks.
  • Passion for delivering exceptional guest experiences.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Excellent discounts across The Hoxton and Ennismore family.

How to Apply

If you are a motivated and customer-focused individual with a passion for hospitality, please submit your application, including your resume and a cover letter, to [insert contact information].


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