Luxury Reservation Experience Specialist

2 settimane fa


Florence, Toscana, Italia Accor A tempo pieno

Company Overview


The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. We want to be more than just a hotel: we provide style without sacrificing good value and create vibrant public spaces where guests can hang out alongside the locals.

Salary: £25,000 - £30,000 per annum, depending on experience.

Job Description


As a Reservation Agent at The Hoxton in Florence, you will be responsible for managing new and existing individual room reservations through telephone, email, and website reservations. You will also anticipate needs and proactively provide solutions so that our guests' expectations are met but exceeded. Additionally, you will work closely with corporate clients/bookers and agents, communicate with the front office and restaurant teams to facilitate the guests' stay, and ensure rooming lists are correctly entered and revenue objectives are met.

Required Skills and Qualifications


To succeed in this role, you should have a passion for hospitality, excellent organisational and communication skills, a high level of accuracy, ability to work independently, prioritise work and ask for clarification when needed, great computer skills, and excellent phone manners. Previous experience in hotel reservations is preferred but not mandatory; we can teach you everything you need to know about the world of hotel reservations.

Benefits


We offer an exciting opportunity to work with an innovative, fast-growing international group committed to building a global brand. You'll enjoy excellent discounts across The Hoxton and the Ennismore family, a competitive package, and plenty of opportunities for development. Plus, you'll get time off to volunteer with one of our partner charities, rewards for going the extra mile, and an annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate, and make a positive impact.

Others


If you're looking for a place where you can be yourself and make a real difference, apply now
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