Regional Account Manager for Health and Social Care
3 settimane fa
Role Overview
Florence is revolutionising health and social care staffing with innovative technology. We're seeking an experienced Regional Account Manager to join our operations team and focus on building, maintaining and nurturing our health and social care clients across the South of England.
Responsibilities
- Take ownership of your geographic region and manage the portfolio of clients within it.
- Be responsible for shift numbers in your region.
- Manage the whole Florence experience from delivering training to seeing a client through to success phase and focusing on retention.
- Build relationships with Care Home Managers, Owners, HR, Finance and Operations professionals.
- Monitor the performance of your region, identify at-risk clients and re-engage churned locations.
- Use feedback from frontline users to guide product development.
- Become an advocate for the Florence app and platform, managing a product adoption rate of 90%.
Requirements
- Excellent written and verbal communication skills.
- Natural talent for building relationships, networking, and collaborating effectively as part of a team.
- Proficiency in managing heavy workloads and prioritising tasks.
- Experience in the health or social care sector.
- Prior experience in account management with a focus on field work.
- Ability to travel to our Birmingham office once per month.
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