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Department Head

1 mese fa

Milano, Lombardia, Italia Hermès A tempo pieno

Main Responsibilities

The Department Manager plays a key role in leading and supporting the development of their team, focusing on business and customer experience with the highest integrity, actively embodying Hermès culture and values.

Key Responsibilities

  • Plan daily activities, setting objectives and assigning tasks to the team;
  • Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;
  • Participate in recruitment activities in partnership with the leading team and in line with the HR strategy;
  • Provide induction for new arrivals and ensure their full integration within the team;
  • Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas;
  • Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;
  • Propose people development plans to store management and HR;
  • Identify training needs and share them with the store management and the training manager.

Key Performance Indicators

  • Drive the achievement of sales goal through their team members, with a specific responsibility on their departments;
  • Develop business strategy and action plan to enhance the growth of their departments;
  • Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities;
  • Support the store team in difficult and complex sales and in managing complaints;
  • Plan morning briefings, ensuring involvement of all team members and support them in their preparation;
  • Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines.

Requirements

  • Bachelor's degree preferably with a hospitality or fashion management focus;
  • Fluency in Italian and English. A third language will be considered an advantage;
  • Professional background: strong career in management, preferably with international and luxury fashion retail experience;
  • Proficient with Excel / IT tools;
  • Exemplarity (application of procedures, presence on the ground, attitude, presentation, ;
  • Driving and charismatic presence on the sales floor and with various interfaces;
  • Analytical skills and a particular appetite for defining strategies;
  • Excellent leadership attitude and ability to lead and motivate a team;
  • Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Availability, flexibility and dynamism to function in a high-pace environment;
  • Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.