Italian Operations Optimization Specialist
6 giorni fa
About Doctolib
Doctolib is a leading healthcare technology company that aims to improve access to healthcare for everyone. We believe in the power of innovation and collaboration to make a meaningful impact on people's lives.
Career Opportunity
We are seeking an Italian Operations Optimization Specialist to join our team in Milan. As a key member of our Customer Care Performance team, you will play a crucial role in supporting our high-growth environment and ensuring we deliver exceptional customer service across Europe.
About the Role
The successful candidate will be responsible for:
- Supporting the analysis and transformation of our operations teams to optimize performance and drive business growth
- Assessing team performance, identifying areas for improvement, and implementing solutions to address them
- Collaborating with cross-functional teams to develop and implement process improvements
- Participating in ad-hoc analyses to inform strategic decisions and drive business outcomes
Requirements
To be successful in this role, you will need:
- A degree in Management Engineering, Management, Economics, or a related field (fresh graduates or currently enrolled students welcome)
- An analytical mindset and ability to structure projects
- Strong communication skills, both written and verbal, in Italian and English
- Proficiency in Excel/Google Sheets, with experience in SQL, Salesforce, or Tableau being a plus
What We Offer
We offer a competitive salary of €25,000 - €30,000 per year, depending on your level of experience. In addition, we provide:
- A monthly allowance to support your lifestyle
- Full reimbursement of public transportation costs
- Lunch vouchers to enjoy delicious meals
- A sport partnership with Fitprime to promote a healthy work-life balance
- A mental health and wellbeing program to support your overall well-being
- A dedicated onboarding program to ensure your smooth integration into our team
- Ongoing training and development opportunities to enhance your skills and expertise
Hiring Process
Our hiring process includes:
- Recruiter interview (online)
- Hiring Manager interview (online)
- Case Study (offline)
- Final Interview (in-person at our office)
Diversity and Inclusion
We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and perspectives.
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