Reservations and Events Coordinator

4 settimane fa


Amalfi, Campania, Italia Anantara A tempo pieno

Job Title: Reservations and Events Specialist

Job Summary:

We are seeking a highly skilled Reservations and Events Specialist to join our team at Anantara. As a key member of our reservations team, you will be responsible for driving the performance of the reservations team on property, ensuring that all SOPs are being adhered to, and maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members.

Key Responsibilities:

  1. Manage group and event bookings, ensuring seamless execution and high levels of guest satisfaction.
  2. Develop and maintain strong relationships with guests from the moment of event confirmation until post-event feedback collection.
  3. Support the Reservation and Event Manager in site inspections, ensuring that all aspects of the event are thoroughly reviewed and addressed.
  4. Contribute to the success of events within the structure, ensuring the full satisfaction and well-being of guests with a view to ensuring excellent service in line with their personal and professional needs.
  5. Oversee the administrative activity related to the realization of the event, including billing and logistics coordination.
  6. Organize the logistics of the event, coordinating all departments involved (Front Office, F&B, etc.).
  7. Taking care of internal digital communication.

Requirements:

  • Have had experience in the role sought.
  • Familiar with hotel operations available technology and all distribution channels.
  • Understand the dynamics of regional & local market, local competitors and events of the destination.


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