Reservations and Events Coordinator

3 settimane fa


Amalfi, Campania, Italia Anantara A tempo pieno

Job Description

As a Reservations and Events Coordinator, you will play a key role in driving the performance of the reservations team on property. You will work closely with the Reservation Manager to ensure that all SOPs are being adhered to and that reservations operations are running smoothly.

You will be responsible for monitoring daily arrivals, communicating with guests, and managing inventory, including allotments, groups blocks, and rate codes in all applicable systems.

In addition, you will assist the Revenue Manager in driving up-selling within the property and ensuring optimal use of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

As a key member of the events team, you will be responsible for managing group and event bookings, managing relationships with guests from event confirmation to post-event feedback, and supporting the Reservation and Event Manager in site inspections.

You will also contribute to the success of events within the structure, ensuring the full satisfaction and well-being of guests, and overseeing administrative activities related to event realization, including billing.

Finally, you will be responsible for organizing event logistics, coordinating with all departments involved, and taking care of internal digital communication.

Requirements

Experience in the role sought

Familiarity with hotel operations and available technology

Understanding of regional and local market dynamics, local competitors, and events of the destination



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