Continuity Service Manager

3 giorni fa

Lomazzo, Lombardia, Italia Ermenegildo Zegna Holditalia S.p.A A tempo pieno

**About Us**

The Ermenegildo Zegna Group is a world-renowned family-owned enterprise in luxury menswear, founded in 1910. With over 500 points of sale and 7,000 employees worldwide, we value our people as much as our products.

We are pioneers who embrace change, take ownership of our actions, and strive for excellence and authenticity. Our commitment to innovation, style, and craftsmanship has made us a leader in the industry.

Job Summary

We are seeking an experienced Business Continuity Service Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of our business continuity processes.

This role involves tracking and measuring user support requests and incidents, monitoring compliance with service level agreements, and coordinating IT internal ticketing tools.

You will work closely with internal and external application maintenance teams to analyze and resolve recurring problems, manage release planning and scheduling, and ensure respect of standard procedures.

About the Role

As a senior professional, you will be comfortable working with technical partners and influencing internal organization. You will have a Master's Degree in Information Technology, Engineering, or Economics, and at least 5 years of relevant experience in the role.

A background in the fashion industry is a plus, and fluency in spoken and written Italian and English is essential. Knowledge of SAP and ServiceNow is also desirable.

What We Offer

We offer a competitive salary range of €70,000-€90,000 per year, depending on experience, plus benefits and opportunities for growth and development.

Location: Lomazzo (CO) or Stabio (Ticino), with 50% smartworking arrangement.

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