Expert On-line Specialist
4 settimane fa
Valmet is seeking an Expert On-line to join our team in Bologna office on a 1-year temporary contract. The successful candidate will be responsible for receiving customer requests, verifying and resolving problems by remote, and working independently to complete given tasks.
Key Responsibilities- Collect customer requests inherent in machinery issues
- Remote assistance and customer support for resolving issues
- Supervise, update of software and correct working parameters
- Update online machinery software
- Foster the development and continuous proposal of services, as well as the transformation of customer requests into performance improvement opportunities
- Consolidate a proactive service on the installed base machinery
- Degree in Automation Engineering or Informatics
- 1 year of experience as a programmer or software designer
- Fluent spoken and written in both English and Italian; Spanish language is considered a big plus
- Computer skills (network infrastructure, LAN, WAN, Profinet, Profibus, HTML)
- Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, Profinet
- Open to travel up to 25%
- Available for shift work and on-call
- Excellent communication and strong interpersonal skills
- Problem solving skills
- Goal-oriented and customer-focused
- Focusing on the things you can control
- Align with Valmet's values
- Work in a global organization with international customers and colleagues, dynamic and modern work environment
- Be part of an organization committed to innovation and excellence
- Onboarding plan
- Training and huge learning catalog
- Health care
- Work from home
- Welfare
- Internal canteen free of charge
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