Expert On-line Specialist

4 settimane fa


Bologna, Emilia-Romagna, Italia Valmet Corporation A tempo pieno 2.023 €
About the Role

Valmet is seeking an Expert On-line to join our team in Bologna office on a 1-year temporary contract. The successful candidate will be responsible for receiving customer requests, verifying and resolving problems by remote, and working independently to complete given tasks.

Key Responsibilities
  • Collect customer requests inherent in machinery issues
  • Remote assistance and customer support for resolving issues
  • Supervise, update of software and correct working parameters
  • Update online machinery software
  • Foster the development and continuous proposal of services, as well as the transformation of customer requests into performance improvement opportunities
  • Consolidate a proactive service on the installed base machinery
Requirements
  • Degree in Automation Engineering or Informatics
  • 1 year of experience as a programmer or software designer
  • Fluent spoken and written in both English and Italian; Spanish language is considered a big plus
  • Computer skills (network infrastructure, LAN, WAN, Profinet, Profibus, HTML)
  • Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, Profinet
  • Open to travel up to 25%
  • Available for shift work and on-call
  • Excellent communication and strong interpersonal skills
  • Problem solving skills
  • Goal-oriented and customer-focused
  • Focusing on the things you can control
  • Align with Valmet's values
What We Offer
  • Work in a global organization with international customers and colleagues, dynamic and modern work environment
  • Be part of an organization committed to innovation and excellence
  • Onboarding plan
  • Training and huge learning catalog
  • Health care
  • Work from home
  • Welfare
  • Internal canteen free of charge

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