Technical Support Specialist for On-Line Machines

2 settimane fa


Bologna, Emilia-Romagna, Italia Valmet A tempo pieno

**About Valmet**

Valmet is a global leader providing cutting-edge solutions for the pulp, paper, and energy industries. Our company is committed to innovation and sustainability, and we are continuously growing by seeking talented individuals to join our dynamic team.

As an Expert On-Line, you will join our team in a Bologna office on a 1-year temporary contract. You will receive customer requests related to machinery issues, verify and resolve problems remotely. After a period of training, you will work independently to complete given tasks.

**Key Responsibilities:**

  • Collect customer requests related to issues to be resolved
  • Provide remote assistance and customer support for resolving issues
  • Supervise and update software and correct working parameters
  • Update online machinery software
  • Foster the development and continuous proposal of services, as well as the transformation of customer requests into performance improvement opportunities
  • Consolidate a proactive service on the installed base machinery

**Requirements:**

  • Degree in Automation Engineering or Informatics
  • 1 year of experience as a programmer, software designer
  • Fluent spoken and written both English and Italian; Spanish language is considered a big plus
  • Computer skills (network infrastructure, LAN, WAN, Profinet, Profibus, HTML)
  • Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, Profinet
  • Available to travel up to 25%
  • Available to shift work and on-call
  • Excellent communication and strong interpersonal skills
  • Problem solving skills
  • Goal-oriented and customer focus

**What We Offer:**

  • Work in a global organization with international customers and colleagues, dynamic and modern work environment
  • Be part of an organization committed to innovation and excellence
  • Onboarding plan
  • Training and huge learning catalog
  • Health care
  • Work from home


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