Service Engineer: Technical Support and Installation Specialist
3 settimane fa
Job Summary
We are seeking a skilled Service Engineer to join our team at Jekson Vision Gmbh. The successful candidate will be responsible for providing technical support and installation services to our customers worldwide.
Key Responsibilities
- Provide onsite customer support for installation and technical issues
- Coordinate with technical/software teams to resolve technical issues
- Work with sales and coordination teams to resolve supply issues
- Resolve technical and non-technical issues onsite
- Provide solutions to software and hardware issues in consultation with software/embedded/CCD teams
- Discuss and resolve customer issues
- Prepare service reports and issue-wise MOMs
- Complete RMA in coordination with CCD, sales, and dispatch teams
- Maintain a checklist of all installations done at customer sites and provide copies to sales and CCD teams
- Synchronize data for reference
- Plan AMC for out-of-warranty systems in consultation with sales teams
- Conduct regular audits at customer sites to check working status and provide suggestions for upgradation
Requirements
We are looking for a candidate with a Diploma/B.E/B.Tech in Electrical/Electronics/Mechanical engineering and experience in service and troubleshooting of embedded systems, pharma machinery, and PLC/non-PLC base machines.
Preferred Skills
- Service and troubleshooting of embedded systems
- Service and troubleshooting of pharma machinery (primary/secondary packaging)
- Integration of systems with PLC or non-PLC base machines
- Ability to travel across the world
- Preferred field experience in emerging technology, automation, pharma machinery, people management, negotiation, relationship, analytical and problem-solving, good oral and written communication, time management, ethical behavior, and adapting to change in work environment
How to Apply
Interested candidates can apply to Jekson Vision. Please note that we support files in PDF, DOC, JPG, PNG, and the maximum file size is 5MB.
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