Technical Support Specialist
7 giorni fa
Main Responsibilities:
The Technical Support Specialist will provide technical assistance to maintenance activities on Railway Signalling Systems operated by Alstom domestic and international customers. This includes being the technical customer interface in global service maintenance contracts and managing warranty obligations on projects in the scope of Alstom Bologna.
Key Responsibilities:
- System performance monitoring
- Execution and supervision of HW and SW system upgrades
- Technical expertise with product engineering in case of unknown bugs or unknown behavior
- Providing customer feedback to improve products and meet customer needs
- Providing training to customer maintenance staff
- Definition and implementation of maintenance and technical assistance plans
- Coordination and support to maintenance technicians on field
- Providing support to service organization in the definition of maintenance strategy in tenders and offers
- Cooperation with product engineering in the definition of maintainability requirements during the product's design phase
Requirements:
At least two years of experience in electronic/electromechanical companies as onsite or remote technical assistance is desirable. New graduates will be evaluated.
Languages:
Excellent level of Italian and good level of English.
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