Technical Support Specialist

3 settimane fa


Bologna, Emilia-Romagna, Italia Faac Spa A tempo pieno

About FAAC Spa

FAAC Technologies Group is a world leader in access automation, parking, and access control solutions. As a global company with over 3,700 employees worldwide, we are seeking a skilled Technical Support Specialist to join our team.

The successful candidate will be part of FAAC Parking Solutions, our business unit dedicated to developing, producing, and distributing advanced parking solutions. Within our Technical Assistance Department, you will work closely with an international team to manage after-sales services, including parking system installations, commissioning, maintenance, and troubleshooting.

Main Responsibilities

  • Supporting Service Teams in local markets (Hub Subsidiaries, Partners, Distributors)
  • Understanding customer requests and needs, providing the best applicable solution
  • Working in close collaboration with our R&D department
  • Developing and conducting suitable training solutions for technicians
  • Monitoring technical skills improvement on Hub products

Requirements and Skills

  • Technical background in Information Technology, Electronics, or similar
  • Previous experience in a technical support role, especially after-sales
  • Experience in troubleshooting network-related issues and upgrading/installing hardware and software
  • Basic knowledge of SQL
  • Experience working with PostgreSQL, Tomcat, Asterisk PBX systems, or AWS (a plus)
  • Fluency in English, both written and spoken
  • Strong communication skills and ability to achieve great results

At FAAC Technologies, we value diversity and inclusion, and we are committed to creating a work environment that acknowledges and values the uniqueness of each individual. The position is open to candidates from all backgrounds, and we welcome applications from individuals with different ethnicities, genders, sexual orientations, and abilities.



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