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We are seeking a highly skilled and experienced technical professional to join our team as a After Sales Technical Support Specialist. As a key member of our Services Signaling Business Unit, you will be responsible for providing technical support to maintenance activities on Railway Signaling Systems operated by our domestic and international customers.
Key Responsibilities- Monitor system performance and execute and supervise HW and SW system upgrades
- Provide technical expertise to product engineering in case of unknown bugs or behaviors
- Collect customer feedback to improve products and meet customer needs
- Provide training to customer maintenance staff
- Define and implement maintenance and technical assistance plans
- Coordinate and support maintenance technicians on field
- Support the service organization in defining maintenance strategies for tenders and offers
- Degree in Electronics Engineering or equivalent
- Basic knowledge of electronic design principles and methodology
- Knowledge of railways signaling systems and principles
- Capability to perform analysis and relate information from different contexts
- Capability to work in team and attitude to problem solving
- Experience in electronic/electromechanical company as on-site or remote technical assistance
We offer a dynamic and inclusive work environment where diverse people are offered excellent opportunities to grow, learn, and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
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