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After Sales Inspector

2 mesi fa

Bologna, Emilia-Romagna, Italia IMA Group A tempo pieno

About the Role

The IMA Group is seeking a highly skilled After Sales Inspector to join our IMA BFB Division. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, promoting the sale of spare parts, services, and upgrades.

Key Responsibilities

  • Act as the primary point of contact for customers, branches, and agents for all post-sale activities, including technical interventions, maintenance, and spare parts sales;
  • Manage technical interventions at customer sites, including commissioning, routine and extraordinary maintenance, and troubleshooting;
  • Conduct courtesy visits to customers to promote the sale of spare parts, scheduled maintenance packages, general services, and upgrades;
  • Collaborate with the After Sales Marketing department to identify opportunities for spare parts sales and other revenue streams;
  • Develop and maintain strong relationships with customers, branches, and agents to ensure excellent customer satisfaction;
  • Stay up-to-date with the latest technical developments and industry trends to provide expert advice and support to customers;
  • Work closely with the sales team to identify opportunities for cross-selling and upselling;
  • Contribute to the development of technical documentation and procedures to ensure consistency and quality across the team.

Requirements

  • Prior experience in a similar role, preferably in the automatic machinery industry;
  • Technical education background in mechanical, mechatronic, or electrical engineering;
  • Fluent English language skills, both written and spoken;
  • Excellent communication, relational, and technical skills, with a strong team-working orientation;
  • Willingness to travel occasionally for short-term assignments.

Preferred Qualifications

  • Knowledge of a second language, both written and spoken;
  • Previous experience with a management system, preferably SAP, and CRM and CAD software.