Lavori attuali relativi a After-Sales Support Specialist - Bologna, Emilia-Romagna - Alstom
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After-Sales Support Specialist
2 mesi fa
At Alstom, we drive innovation to tackle the mobility challenges of both today and the future. Our expertise encompasses a comprehensive array of transportation solutions, ranging from high-speed trains to electric buses and autonomous trains, alongside infrastructure, signaling, and digital mobility technologies. By joining us, you become part of a global network dedicated to addressing real-world mobility issues and executing international projects with a sustainable local impact.
Job Purpose
The primary objective of this role is to deliver technical assistance for maintenance operations, either on-site or remotely, concerning Railway Signaling Systems utilized by Alstom's domestic and international clientele. This position entails acting as the technical liaison for customers within global service maintenance agreements and overseeing warranty commitments for projects under Alstom's purview, ensuring adherence to QCD (quality, cost, and delivery) performance indicators.
Organizational Position
This role is situated within the Services Signaling Business Unit, specifically in the Maintenance and Technical Assistance team.
Networking & Connections
Internal collaborations will involve various Alstom departments, including System and Product, Application Engineering, Industrialization, Supply Chain, and Installation. Externally, the role will engage with customer infrastructure operators and maintenance personnel.
Key Responsibilities
The individual in this position will be accountable for:
- Monitoring system performance;
- Overseeing and executing hardware and software system upgrades;
- Providing technical expertise in product engineering for unidentified bugs or unexpected behaviors;
- Gathering customer feedback to enhance products and address customer requirements;
- Delivering training to customer maintenance teams;
- Defining and implementing maintenance and technical support strategies;
- Coordinating and assisting maintenance technicians in the field;
- Supporting the service organization in formulating maintenance strategies for tenders and proposals;
- Collaborating with product engineering to establish maintainability criteria during the design phase.
This role also requires flexibility to engage in activities beyond the primary work site and to participate in a team that provides remote support around the clock to customer maintenance teams.
Educational Background
A degree in Electronics Engineering or a related field is required. Degrees in Mathematics or Physics will also be considered.
Technical Skills:
- Understanding of electronic design principles and methodologies;
- Familiarity with common operating systems;
- Basic knowledge of prevalent network protocols (e.g., TCP/IP);
- Ability to interpret electrical schematics and diagrams;
- Proficiency in using testing instruments (oscilloscope, waveform generator, multimeter, etc.) is advantageous;
- Knowledge of railway signaling systems and principles is a plus.
Experience:
A minimum of two years of experience in an electronic or electromechanical environment, providing on-site or remote technical support, is preferred. Recent graduates will also be considered.
Language Proficiency:
- Italian: excellent written and spoken skills;
- English: good written and spoken skills.
Work Environment:
We foster an agile, inclusive, and responsible culture where diverse individuals are provided with exceptional opportunities for growth, learning, and career advancement. We are dedicated to empowering our employees to realize their full potential while respecting and valuing them as unique individuals.
Job Segment: Sales Engineer, Outside Sales, Supply Chain, Technical Support, Supply, Sales, Operations, Technology
