Technical Support Specialist

1 giorno fa

Bologna, Emilia-Romagna, Italia ALSTOM Gruppe A tempo pieno
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Services Signalling Business Unit Organization - Maintenance and Technical Assistance team. As a key member of our team, you will provide technical support to maintenance activities on Railway Signalling Systems operated by Alstom domestic and international Customers.

Key Responsibilities
  • Monitor system performance and execute and supervise HW and SW system upgrades.
  • Provide technical expertise with product engineering in case of unknown bugs or unknown behavior.
  • Offer customer feedback to improve products and meet customer needs.
  • Provide training to customer maintenance staff.
  • Define and implement maintenance and technical assistance plans.
  • Coordinate and support maintenance technicians on field.
  • Support the service organization in defining maintenance strategy in tenders and offers.
  • Collaborate with product engineering in defining maintainability requirements during the product's design phase.
Requirements
  • Degree in Electronics Engineering or equivalent.
  • Knowledge of electronic design principles and methodology.
  • Basic knowledge of common operating systems.
  • Basic knowledge of common net protocols (TCP/IP,...).
  • Ability to interpret electric drawings and schemes.
  • Ability to use test tools (oscilloscope, wave generator, multimeter, etc.).
  • Knowledge of railways signalling systems and principles.
  • Ability to perform analysis and relate information from different contexts.
  • Ability to work in a team and attitude to problem solving.
  • Ability to work in stress and urgency conditions.
Preferred Qualifications
  • At least two years of experience in an Electronic/Electromechanical company as onsite or remote technical assistance.
  • Italian: excellent level written and spoken.
  • English: good level written and spoken.
About Alstom

Alstom is a global leader in the rail industry, committed to providing innovative and sustainable transportation solutions. We value diversity, inclusion, and employee development, offering a dynamic and challenging work environment.

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