Associate Engineer
5 giorni fa
About JMA Wireless
JMA Wireless is a leading provider of wireless network solutions for organizations with critical connectivity demands. Our global tech centers drive innovation in 5G technology, enabling us to deliver cutting-edge solutions to leading mobile carriers, iconic stadiums, major universities, healthcare facilities, and transit centers.
What We Do
We are at the forefront of the 5G revolution, shaping the future of connectivity. Our team of experts works tirelessly to ensure that our customers receive the best possible experience from our DAS systems.
Job Summary
We are seeking a highly skilled Associate Engineer - Technical Support Specialist to join our team in Bologna, Italy. The successful candidate will be responsible for field implementation and remote post-sale technical support of our DAS systems.
Key Responsibilities
- Learn and understand the main functionalities of our DAS systems to provide effective on-site commissioning and generate reports for customer and internal use.
- Provide remote and on-site support to customers during the monitoring and troubleshooting of our DAS equipment platforms.
- Collaborate with cross-functional teams to address customer issues and questions, ensuring high levels of customer satisfaction.
- Support testing and MOP validation on internal test benches.
Requirements
- Bachelor's or Master's degree in electronic, telecommunication, or IT engineering.
- Strong understanding of cellular technology standards, including 5G, 4G, 3G, and 2G.
- Experience with Linux, Windows Operating Systems, and Networking.
- Fluent Italian and good English knowledge (at least B2).
- Availability to travel locally and internationally (up to 50% of the time).
- Knowledge of principal measurement tools, such as spectrum analyzer and optical power meter, is a plus.
Why Join Us
JMA Wireless is an equal opportunity employer. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. If you are passionate about wireless technology and customer satisfaction, we encourage you to apply for this exciting opportunity.
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