Application Support Specialist
4 settimane fa
Job Summary
The Application Support Specialist will play a key role in the successful deployment and support of the TrakCare product. This involves providing application knowledge in areas such as product support, requirements scoping, field design documentation, and change request testing.
Key Responsibilities
- Provide timely and effective support to customers, responding to their inquiries in accordance with service standards.
- Act as a liaison between customers and the InterSystems Global Support organization.
- Collaborate with customers to understand their work processes and requirements, and provide application support for the TrakCare Hospital Management System.
- Support the implementation of the TrakCare application, ensuring it meets the business requirements of customers and adheres to InterSystems methodologies and processes.
- Evaluate and escalate open problems in accordance with current policies and procedures.
- Conduct training, product demonstrations, and workshops as required, and continuously improve customer satisfaction by soliciting suggestions for product and service improvements.
- Develop expertise in TrakCare and participate in on-site implementations and support-related meetings with customers/partners as needed.
- Participate in the on-call 24-hour roster service.
Requirements
- General aptitude for problem-solving and technology improvement.
- Understanding and experience in implementing product solutions.
- Ability to handle multiple tasks simultaneously and within tight time constraints.
- Proven ability to work through problems with different customer groups, achieving positive outcomes.
- Understanding and experience with Hospital Information, Patient Administration, and Clinical Information Systems preferred.
- Understanding of Health Informatics standards, reporting requirements, and legislative controls.
- Ability to design and write specification documents related to customer requirements.
- Capacity to work in a team with colleagues/partners located in different towns/countries.
Education and Training
- BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), OR
- University degree in medical informatics, management information system, system engineering, or any related field.
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