Application Specialist Hemostasis
1 mese fa
About the Position
This role is responsible for providing application training and support to EEMEA partners and other stakeholders. The ideal candidate will have a strong technical background and experience in the IVD industry.
Key Responsibilities
- Provide theoretical and practical application training to EEMEA partners and other stakeholders.
- Offer phone, email, and on-site second-level application support and troubleshooting to distributors.
- Coordinate with distributors to support customers and organize regular visits to selected countries to provide support to partners.
- Adopt and implement Corporate support initiatives into EEMEA reality and define KPIs to maintain an excellent application level to customers and partners.
- Act as primary contact for the troubleshooting of quality and performance issues and escalate to the SBU when needed.
- Cooperate with other internal representatives to support EEMEA and the Company's commercial strategy.
- Share technical product information updates with stakeholders and regularly upload and update internal communication channels with relevant documentation.
- Organize support meetings and conference calls with partners and affiliates to share information and align main application strategies and actions.
- Attend international meetings to remain current on technical updates, best practices, and corporate projects.
Requirements
- Master's Degree in a scientific, technical, or biomedical field.
- Specific technical and scientific knowledge for the BU of responsibility.
- Technical background and preferably knowledge of the IVD industry.
- Language: English Proficiency.
Skills and Competencies
- Organizational skills and Time Management.
- Customer-centric approach.
- Problem Solving.
- Communication and Public Speaking.
- Flexibility.
- Teamwork.
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