Application Specialist Hemostasis

1 mese fa


Milano, Lombardia, Italia Werfen A tempo pieno

About the Position

This role is responsible for providing application training and support to EEMEA partners and other stakeholders. The ideal candidate will have a strong technical background and experience in the IVD industry.

Key Responsibilities

  • Provide theoretical and practical application training to EEMEA partners and other stakeholders.
  • Offer phone, email, and on-site second-level application support and troubleshooting to distributors.
  • Coordinate with distributors to support customers and organize regular visits to selected countries to provide support to partners.
  • Adopt and implement Corporate support initiatives into EEMEA reality and define KPIs to maintain an excellent application level to customers and partners.
  • Act as primary contact for the troubleshooting of quality and performance issues and escalate to the SBU when needed.
  • Cooperate with other internal representatives to support EEMEA and the Company's commercial strategy.
  • Share technical product information updates with stakeholders and regularly upload and update internal communication channels with relevant documentation.
  • Organize support meetings and conference calls with partners and affiliates to share information and align main application strategies and actions.
  • Attend international meetings to remain current on technical updates, best practices, and corporate projects.

Requirements

  • Master's Degree in a scientific, technical, or biomedical field.
  • Specific technical and scientific knowledge for the BU of responsibility.
  • Technical background and preferably knowledge of the IVD industry.
  • Language: English Proficiency.

Skills and Competencies

  • Organizational skills and Time Management.
  • Customer-centric approach.
  • Problem Solving.
  • Communication and Public Speaking.
  • Flexibility.
  • Teamwork.


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