Content Expert

4 settimane fa


Milano, Lombardia, Italia ING A tempo pieno

The Gen AI Content Expert plays a pivotal role in the development, management, and harmonization of Gen AI Chatbot and related products at ING. This position requires a deep understanding of ING products and business processes, as well as expertise in creating reports and data-driven approaches.

Key Responsibilities:

  • Contribute actively to Agile teams by asking, answering, and challenging during sprint events.
  • Deliver requirements, identify impacted areas and processes, and support in defining test scenarios to achieve targets.
  • Continually assess the performance of GEN AI, close monitor, and mitigate risks within the solution.
  • Support the squad in analyzing and defining improvement opportunities in terms of Large Language Model Extension or machine learning.
  • Collaborate in product lifecycle management, including product performance management, product marketing, and product innovation.

Competencies:

  • 3+ years of working experience in ING retail with good knowledge of business products and processes.
  • Solid experience working autonomously in a dynamic and collaborative environment.
  • Accuracy in data analysis and figures reporting.

Soft Skills:

  • Flexibility
  • Problem-solving attitude
  • Initiative
  • Teamwork

At ING, we offer a fun and innovative environment, super flexible smart working, competitive base salaries, and performance-based bonuses. We value diversity and commitment to sustainability, offering equal job opportunities to all qualified candidates.


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