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Technical Support Specialist
2 settimane fa
At Novogene, we are seeking a highly motivated Technical Support Specialist to join our Southern Europe team. This role is ideal for individuals with a strong background in molecular biology and a passion for delivering exceptional customer service.
The successful candidate will be responsible for communicating with sales teams to promote business growth, completing quarterly payment collection targets, and providing timely support to customers via email or phone.
This role requires excellent written and verbal communication skills, as well as the ability to multitask and work under pressure. The ideal candidate will be proactive, have a pioneering spirit, and be able to work collaboratively as part of a dynamic team.
Key Responsibilities:
- Communicate with sales teams to promote business opportunities
- Complete quarterly payment collection targets
- Provide timely support to customers via email or phone
- Support analysis of regional customer groups and collect relevant customer information
- Support research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies
- Business travel when required to support client meetings and Company events
Requirements:
- PhD or M.S in molecular biology, genetics, and related majors
- Experience in high-throughput sequencing is preferred
- Outstanding written and verbal English communication skills
- Ability to multitask and work under pressure
- Good at communication and teamwork
- Native or business level Italian speaking
About Us:
Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We are committed to ensuring all qualified applicants receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, or any other legally-protected characteristics.
