Customer Success Director
6 giorni fa
Job Title: Customer Success Director
About Our Company: Page Executive is a leading recruitment agency specializing in digital marketing and technology placements.
Job Description:
We are seeking an experienced Customer Success Director to join our team in Milan. As a key member of our organization, you will be responsible for leading our fast-growing team and driving business growth through strategic planning and execution.
Key Responsibilities:
- Team Leadership: Manage and develop a high-performing team of customer success professionals, providing guidance and support to ensure they meet their targets and deliver exceptional results.
- Business Development: Identify and pursue new business opportunities, building relationships with key clients and stakeholders to drive revenue growth and expand our market share.
- Process Improvement: Develop and implement efficient processes to improve customer onboarding, delivery, and post-campaign phases, ensuring seamless execution and high customer satisfaction.
- Reporting and Analytics: Provide regular reporting and analytics to the leadership team, using data to inform business decisions and drive strategic growth.
- Client Management: Directly manage complex clients, ensuring their needs are met and exceeded, and building strong relationships to drive long-term partnerships.
Requirements:
- Experience: Proven track record of success in a leadership role within the digital marketing industry, with a strong understanding of programmatic advertising and customer success strategies.
- Skills: Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams. Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
- Education: Bachelor's degree in a relevant field, such as business administration, marketing, or economics.
What We Offer:
Page Executive offers a competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and innovative company.
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