Digital Health Customer Success Expert

6 giorni fa

Roma, Lazio, Italia Baxter A tempo pieno

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

The Digital Health Customer Success Expert - Italy

This is a commercially oriented consultative role in our EMEA Digital Health organization. The primary responsibility is to lead and run successful customer implementations across our digital product portfolio. You will closely engage with the Regional/Country Sales and Marketing Teams to support the pre-sales process.

Your Role

This position reports to the Digital Health Versia EMEA Manager and supports our digital portfolio across Kidney Care, including both Chronic and Acute businesses.

Key Responsibilities

  • Drive the development of proposals and/or other documents in response to requests from prospective clients and/or current clients when up for renewal.
  • Analyze and understand the requirements of Request for Pricing (RFPs), Request for Information (RFIs), and Security Questionnaires and plan and craft responses that adequately meet and address these requirements.
  • Collaborate with other departments including Marketing, Sales, Legal and Technology, to produce high-quality, accurate responses + Maintain RFP database that includes the FAQ / Technical / Legal / Security Product answers.
  • Prepare customer pitch decks collaborating with Global and Regional/Country Marketing to describe the value proposition.
  • Develop customer facing collateral such as software/data specifications and implementation requirements to help customer IT collaborators clearly understand how our innovative solutions would be deployed and supported in their environment.
  • Participate in pre-sales discussions with customers to offer digital health expertise from product and IT perspectives.
  • Perform customer demonstrations to highlight our digital capabilities and how they enable a differentiated experience with Baxter.

Implementation and Customer Success Management

  • Lead the project management of customer implementations, end-user training, change management and the launch of Baxter's portfolio of digital products and services.
  • Collaborate with Integration Engineers and Customer IT teams to ensure the successful technical implementation of Baxter's digital products including end-user acceptance and validation of the solutions.
  • Provide excellent management of client satisfaction through HyperCare support to ensure customer end-users (e.g. nurses, physicians, BioMed) and patients are successfully using our digital products.
  • Review adoption and outcome metrics with customer end-users and leadership collaborators and provide continuous training.
  • Provide timely and relevant feedback on digital product/service enhancements based on customer feedback to Global Product Teams to incorporate into product roadmaps.

Requirements

  • Background in computer science or engineering with confirmed experience in supporting pre-sales, implementation, training, or customer success management for digital products in Healthcare, MedTech or Life Sciences.
  • Broad familiarity with key trends and domains in digital health, e.g. Cybersecurity, Data Privacy, Artificial Intelligence, Data Analytics.
  • Project Management Professional (PMP) or other project management certification and experience in a consulting environment is preferred.
  • Exceptional project management and organizational skills, with attention to detail and ability to prioritize tasks.
  • Outstanding problem-solving and interpersonal skills; especially asking questions and listening.
  • Proficient English and Italian.

  • Customer Success Manager

    5 giorni fa

    Roma, Lazio, Italia Infocert A tempo pieno

    Posizione:Siamo alla ricerca di un Customer Success Manager da inserire sulla sede di Roma.La struttura Customer Success Management accompagna i Clienti/Partner nella costruzione di una visione digitale, con l'obiettivo di assicurare la soddisfazione e massimizzare il valore dai servizi forniti, raggiungendo in tempi più brevi e con maggiore efficacia il...

  • Customer Success Director

    6 giorni fa

    Roma, Lazio, Italia Page Executive A tempo pieno

    Job Title: Customer Success DirectorAbout Our Company: Page Executive is a leading recruitment agency specializing in digital marketing and technology placements.Job Description:We are seeking an experienced Customer Success Director to join our team in Milan. As a key member of our organization, you will be responsible for leading our fast-growing team and...

  • Customer Success Director

    6 giorni fa

    Roma, Lazio, Italia Page Executive A tempo pieno

    Job Title: Customer Success DirectorAbout Our Company: Page Executive is a leading recruitment agency specializing in digital marketing and technology placements.Job Description:We are seeking an experienced Customer Success Director to join our team in Milan. As a key member of our organization, you will be responsible for leading our fast-growing team and...

  • Customer Technology Solutions Expert

    1 settimana fa

    Roma, Lazio, Italia 3240 Kyndryl Italia S.P.A. A tempo pieno

    About UsKyndryl Italia S.P.A. is a leading provider of mission-critical technology solutions. Our team of experts designs, builds, and manages the technology systems that power the world's most critical operations.The RoleWe are seeking a highly skilled Customer Technology Solutions Expert to join our team. As a key member of our Go-To-Market team, you will...

  • Junior Healthcare Project Manager

    6 giorni fa

    Roma, Lazio, Italia QuiCare A tempo pieno

    Company OverviewQuiCare is a pioneering company in the development and management of cutting-edge projects, integrated solutions, and services to support chronic patients and their families.We are partnered with leading pharmaceutical companies to develop Patient Support Programs that improve patient adherence to therapy.Our MissionWe put our heart, soul,...

  • Junior Healthcare Project Manager

    1 settimana fa

    Roma, Lazio, Italia QuiCare A tempo pieno

    Company OverviewQuiCare is a pioneering company in the development and management of cutting-edge projects, integrated solutions, and services to support chronic patients and their families.We are partnered with leading pharmaceutical companies to develop Patient Support Programs that improve patient adherence to therapy.Our MissionWe put our heart, soul,...

  • Digital Marketing Expert

    1 settimana fa

    Roma, Lazio, Italia Allianz A tempo pieno

    About the RoleWe are seeking a highly motivated and results-driven Digital Marketing Specialist to join our team at Allianz. As a key member of our marketing team, you will play a crucial role in developing and implementing digital marketing strategies to drive business growth and customer engagement.Key ResponsibilitiesDevelop and Implement Digital...

  • Customer Success Manager

    2 giorni fa

    Roma, Lazio, Italia Translated Srl A tempo pieno

    About Translated SrlTranslated Srl is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.Our success stems from a unique blend of the world's #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking...

  • Senior Platform Architect

    6 giorni fa

    Roma, Lazio, Italia ServiceNow A tempo pieno

    About the RoleWe are seeking a highly skilled Senior Platform Architect to join our team at ServiceNow. As a key member of our advisory team, you will be responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes.Key ResponsibilitiesWork with customers across executive,...

  • Senior Platform Architect

    6 giorni fa

    Roma, Lazio, Italia ServiceNow A tempo pieno

    About the RoleWe are seeking a highly skilled Senior Platform Architect to join our team at ServiceNow. As a key member of our advisory team, you will be responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes.Key ResponsibilitiesWork with customers across executive,...

  • Health and Safety Expert

    6 giorni fa

    Roma, Lazio, Italia DSS Sustainable Solutions A tempo pieno

    About the RoleWe are seeking an experienced Health and Safety Expert to join our Operations Consulting team at DSS Sustainable Solutions. As a key member of our team, you will play a crucial role in helping our clients achieve their operational excellence goals.Key ResponsibilitiesWork closely with clients to identify and mitigate operational risks, ensuring...

  • Health and Safety Expert

    1 settimana fa

    Roma, Lazio, Italia DSS Sustainable Solutions A tempo pieno

    About the RoleWe are seeking an experienced Health and Safety Expert to join our Operations Consulting team at DSS Sustainable Solutions. As a key member of our team, you will play a crucial role in helping our clients achieve their operational excellence goals.Key ResponsibilitiesWork closely with clients to identify and mitigate operational risks, ensuring...

  • Italian Customer Success Professional

    1 settimana fa

    Roma, Lazio, Italia Trellix A tempo pieno

    About TrellixTrellix is a leading cybersecurity company that leverages artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower Chief Information Security Officers (CISOs) with living security. The platform's open...

  • Customer Success Manager

    6 giorni fa

    Roma, Lazio, Italia Trellix A tempo pieno

    About the Role: As a Customer Success Manager for Trellix, you will develop a trusted advisory relationship with customer partners and executive sponsors to understand their strategic objectives, technical environments, and key performance indicators for success.Key Responsibilities:Oversee all post-sales activities to create recognizable benefits for...

  • Customer Success Manager

    6 giorni fa

    Roma, Lazio, Italia Trellix A tempo pieno

    About the Role: As a Customer Success Manager for Trellix, you will develop a trusted advisory relationship with customer partners and executive sponsors to understand their strategic objectives, technical environments, and key performance indicators for success.Key Responsibilities:Oversee all post-sales activities to create recognizable benefits for...

  • Customer Engagement Marketing Expert

    6 giorni fa

    Roma, Lazio, Italia MioDottore A tempo pieno

    Company Overview MioDottore is a prominent player in the digital healthcare services sector, seeking a dedicated Customer Marketing Specialist to enhance our local marketing initiatives and contribute significantly to the development of customer upsell strategies. As a vital member of the Customer Marketing global team, the selected candidate will...

  • Customer Engagement Marketing Expert

    4 settimane fa

    Roma, Lazio, Italia MioDottore A tempo pieno

    Company Overview MioDottore is a prominent player in the digital healthcare services sector, seeking a dedicated Customer Marketing Specialist to enhance our local marketing initiatives and contribute significantly to the development of customer upsell strategies. As a vital member of the Customer Marketing global team, the selected candidate will...

  • Health and Safety Expert

    6 giorni fa

    Roma, Lazio, Italia Dss Sustainable Solutions A tempo pieno

    About the RoleWe are seeking an experienced Health and Safety Expert to join our team at Dss Sustainable Solutions. As a key member of our operations consulting firm, you will play a crucial role in helping us achieve our Purpose of saving lives and creating a sustainable future.This is an exciting opportunity to contribute to our global operations and work...

  • Health and Safety Expert

    1 settimana fa

    Roma, Lazio, Italia Dss Sustainable Solutions A tempo pieno

    About the RoleWe are seeking an experienced Health and Safety Expert to join our team at Dss Sustainable Solutions. As a key member of our operations consulting firm, you will play a crucial role in helping us achieve our Purpose of saving lives and creating a sustainable future.This is an exciting opportunity to contribute to our global operations and work...

  • Environmental, Health, and Safety

    1 settimana fa

    Roma, Lazio, Italia ERM Group A tempo pieno

    About the RoleErm Group is seeking a highly motivated and experienced Safety Culture Consultant to join our team in Milan, Italy. As a key member of our EHS team, you will play a crucial role in helping our clients achieve their sustainability goals.Key ResponsibilitiesDevelop and implement training programs to enhance occupational safety and health...