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Supply Chain Management Professional

2 mesi fa

Genoa, Liguria, Italia Maersk A tempo pieno
About the Role

We are seeking a highly skilled and experienced Supply Chain Management - SCM Customer Experience Agent to join our dynamic and international organization. As a key member of our team, you will play a crucial role in ensuring the smooth execution of our SCM customers' needs.

Key Responsibilities
  • Develop and execute Standard Operating Procedures for each client, continuously reviewing and improving processes for maximum efficiency.
  • Ensure accurate and timely sales invoice processing in line with company policy and client requirements.
  • Process supplier purchase invoices within established guidelines, maintaining high-quality standards.
  • Optimize shipment processes to maximize contribution while meeting service level requirements at the lowest possible cost.
  • Review and document key work processes in the intranet, ensuring seamless communication and collaboration.
  • Produce internal and external reports, statistics, and client KPI reporting as required.
  • Support clients in problem-solving by building in-depth understanding of their business and providing solutions that improve outcomes.
  • Identify and suggest process improvements to optimize client processes.
  • Represent the company in a positive and proactive manner, providing alternative solutions when necessary.
  • Ensure compliance with processes, operational procedures, and relevant regulations.
  • Perform tasks instructed by your supervisor, working conscientiously and properly.
  • Adhere to corporate values.
Requirements
  • Enrollment in the Italian 'Collocamento mirato' register, ex L.68/99 art. 18.
  • Fluency in English and Italian is a must.
  • Experience in a customer-facing role, ideally within the logistics industry.
  • Developed communication, persuasiveness, influencing, and negotiation skills.
  • Strong needs evolution and questioning skills.
  • Demonstrable ability to handle common customer objections.
Location

Genoa, Italy

About Us

Maersk is a global leader in container logistics, committed to a diverse and inclusive workplace. We welcome applicants from diverse backgrounds and are an equal opportunities employer. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.