IT Support Specialist
1 mese fa
ZURU Tech is on a mission to digitalize the construction process of buildings worldwide. We have a multinational team developing the first BIM software able to build your real dream home: you design, we build it. Our trailblazing BIM software continuously pushes the innovation envelope, solidifying our position as industry leaders. Over 120 markets worldwide have embraced our ground-breaking solutions, fuelling our vision.
Responsibilities
- Provide first-level support for technical issues, including PC setup, system configuration, and network troubleshooting.
- Assist in onboarding new employees by guiding them through IT processes and tools.
- Collaborate with the IT team to oversee the organization's IT infrastructure, including networks (LAN, WAN), servers, and security systems.
- Monitor system performance, troubleshoot network issues, and implement improvements to optimize efficiency.
- Assist in maintaining the integrity of the organization's data and information systems.
- Support the development and enforcement of security policies, conduct regular audits, and help identify potential cybersecurity risks.
- Manage relationships with external vendors for IT services and equipment.
- Prepare business documents, maintain accurate records of IT issues, and report technical problems to the IT department.
- Handle reception activities for external staff/guests/suppliers and manage incoming calls.
- Organize travel arrangements and meetings for management and function managers.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-4 years in similar roles within a tech environment or software house.
- Proven experience in help desk support and IT infrastructure management.
- Proficient in Microsoft 365/Office 365, Active Directory, and basic scripting.
- Knowledgeable in system/network configuration and administration.
- Familiarity with cybersecurity principles and practices.
What We Offer
- Flex Time: you can decide when to work from 6 am to 10 pm.
- Hybrid Work from Home Policy.
- Paid relocation to Milan for three months if you're moving in the city.
- International environment.
- Gym in our Modena office.
- Fresh coffee, a lot of parties.
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