IT Support Specialist

1 mese fa


Milano, Lombardia, Italia ZURU Toy Company A tempo pieno
About Our Mission & Product
ZURU Tech is on a mission to digitalize the construction process of buildings worldwide. We have a multinational team developing the first BIM software able to build your real dream home: you design, we build it. Our trailblazing BIM software continuously pushes the innovation envelope, solidifying our position as industry leaders. Over 120 markets worldwide have embraced our ground-breaking solutions, fuelling our vision.

Responsibilities
  • Provide first-level support for technical issues, including PC setup, system configuration, and network troubleshooting.
  • Assist in onboarding new employees by guiding them through IT processes and tools.
  • Collaborate with the IT team to oversee the organization's IT infrastructure, including networks (LAN, WAN), servers, and security systems.
  • Monitor system performance, troubleshoot network issues, and implement improvements to optimize efficiency.
  • Assist in maintaining the integrity of the organization's data and information systems.
  • Support the development and enforcement of security policies, conduct regular audits, and help identify potential cybersecurity risks.
  • Manage relationships with external vendors for IT services and equipment.
  • Prepare business documents, maintain accurate records of IT issues, and report technical problems to the IT department.
  • Handle reception activities for external staff/guests/suppliers and manage incoming calls.
  • Organize travel arrangements and meetings for management and function managers.

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 2-4 years in similar roles within a tech environment or software house.
  • Proven experience in help desk support and IT infrastructure management.
  • Proficient in Microsoft 365/Office 365, Active Directory, and basic scripting.
  • Knowledgeable in system/network configuration and administration.
  • Familiarity with cybersecurity principles and practices.

What We Offer
  • Flex Time: you can decide when to work from 6 am to 10 pm.
  • Hybrid Work from Home Policy.
  • Paid relocation to Milan for three months if you're moving in the city.
  • International environment.
  • Gym in our Modena office.
  • Fresh coffee, a lot of parties.

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