Cloud Engineering Team Lead

11 ore fa


Milano, Lombardia, Italia Mia-Platform A tempo pieno
Job Title:

Cloud Engineering Team Lead - Service Delivery Specialist

About the Role:

We are seeking a highly skilled Cloud Engineering Team Lead to join our team and lead the service delivery operations. This is an exciting opportunity for a talented professional to take on a leadership role and drive the success of our cloud engineering team.

Responsibilities:
  • Service Delivery Operations: Oversee the planning, execution, and monitoring of IT services to ensure they meet the defined SLA (Service Level Agreement) and key performance indicators (KPIs).
  • Team Leadership: Lead and manage a team of cloud engineers to achieve outstanding service experiences for our customers while optimizing effectiveness and productivity.
  • Incident Management: Manage incident reports and proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools, or technologies.
  • Process Optimization: Continuously seek opportunities to enhance knowledge and skills, stay updated on industry trends, best practices, and emerging technologies in the service field.
Requirements:
  • ITIL4 Framework: Knowledge of the ITIL4 framework and its application in service management.
  • Cloud Services: In-depth knowledge of cloud services, including PaaS, SaaS, and IaaS distribution models, as well as main cloud resources and their pricing models.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
What We Offer:
  • Hybrid Workplace: We believe in work-life balance and offer a hybrid workplace arrangement, allowing you to work from home and collaborate with the team in-person.
  • DE&I: We are committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.
  • L&D and Perks: Access to training courses, team-building events, ticket restaurants, insurance coverage, and corporate benefits platform discounts.


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