Technical Support Specialist
3 giorni fa
Job Title: Service Desk Technician
Description: At Trigyn Technologies, we are seeking a highly skilled Service Desk Technician to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their issues are resolved efficiently and effectively.
Key Responsibilities:
- Logging service calls and incidents in our customer CRM system.
- Analyzing and dispatching incidents on supported services according to established operational procedures.
- Escalating user and support service requests when necessary to ensure timely resolution.
- Assisting in updating the technical information database, the Service Desk knowledge base, and Service Desk workflow.
- Providing training for partner-supported applications.
- Producing Technical Documentation or User Manuals as required.
- Providing support outside normal working hours in case of emergencies.
- Performing other duties as required.
Requirements:
- Graduation from secondary school supplemented by training in IT, preferably with a diploma.
- Expert knowledge of English (written and verbal).
Desirable Skills:
- Good knowledge of MS SQL Server, SAP ERP, or O365 package.
- Good knowledge of basic network troubleshooting.
- Knowledge of incident and request fulfilment tracking software.
- Excellent telephone manners and interpersonal skills.
- Understanding of Local and Wide Area Network concepts.
Desirable Certifications:
- Knowledge of IPSAS.
- ITIL Certification.
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