Technical Support Specialist
4 settimane fa
Job Title: Technical Support Specialist
At Trigyn Technologies, we are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Logging service calls and emails in the customer CRM system
- Analyzing and dispatching incidents on supported services according to established operational procedures
- Escalating user and support service requests when necessary to ensure timely resolution
- Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow, procedures and operating level agreements
- Providing training for partner-supported applications
- Producing Technical Documentation or User Manuals as required
- Providing support outside normal working hours in case of emergencies
- Performing other duties as required
Required Skills and Experience:
- Graduation from secondary school supplemented by training in IT, preferably with diploma
- Expert knowledge of English is required (written and verbal)
Desirable Skills and Experience:
- Good knowledge, at a level of providing tier 1 support to users, on at least one of the following: MS SQL Server, SAP ERP
- Good knowledge, at a level of providing tier 1 support to users, on at least one of the following: O365 package, basic network troubleshooting
- Knowledge of incident and request fulfilment tracking software
- Excellent telephone manners, good interpersonal skills and ability to work under pressure and with minimum supervision
- Understanding of Local and Wide Area Network concepts
Desirable Certifications:
- Knowledge of IPSAS desirable
- ITIL Certification (Important & very desirable skill however not compulsory)
-
Technical Support Specialist
3 settimane fa
Brindisi, Puglia, Italia Trigyn Technologies A tempo pienoJob Title: Service Desk TechnicianDescription: At Trigyn Technologies, we are seeking a highly skilled Service Desk Technician to join our team. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their issues are resolved efficiently and effectively.Key Responsibilities:Logging service calls...
-
Service Technician
3 settimane fa
Brindisi, Puglia, Italia United Its A tempo pienoJob Title: Service Technician - Technical SupportJob Summary:United Its is seeking a skilled Service Technician - Technical Support to join our team. As a Service Technician, you will be responsible for providing technical support to our customers, resolving their technical issues, and improving their overall experience.Key Responsibilities:Provide technical...
-
ICT Project Support Specialist
2 settimane fa
Brindisi, Puglia, Italia Trigyn Technologies Limited. A tempo pienoJob Information:Trigyn Technologies Limited is seeking a highly skilled ICT Project Support Specialist to join our team. The successful candidate will be responsible for managing the integrated defense systems (IDS) such as Counter-Rocket Artillery Mortar (C-RAM), Long Range Camera (LRC), Unmanned Aircraft System (UAS) / Unmanned Aerial Vehicle (UAV),...
-
Service Desk Support Specialist
1 mese fa
Brindisi, Puglia, Italia Trigyn Technologies A tempo pienoJob Title: Service Desk TechnicianAt Trigyn Technologies, we are seeking a skilled Service Desk Technician to join our team. The successful candidate will be responsible for providing technical support to our customers, analyzing and dispatching incidents, and escalating user and support service requests when necessary.Key Responsibilities:Logging service...
-
Help Desk Support Specialist
2 settimane fa
Brindisi, Puglia, Italia Trigyn Technologies A tempo pienoJob Title: Service Desk TechnicianJob Description:At Trigyn Technologies, we require an experienced Service Desk Technician to join our team. In this role, you will be responsible for providing technical support to our customers, resolving their issues efficiently and effectively.Key Responsibilities:Logging service calls and emails in our CRM...
-
Information Systems Officer
4 settimane fa
Brindisi, Puglia, Italia OCHA A tempo pienoJob Title: Information Systems Officer - Platform Support SpecialistJoin the Platform Support Unit (PSU) within the United Nations Global Service Centre (UNGSC) as an Information Systems Officer - Platform Support Specialist. This role is located in the Infrastructure Operations Section (IOS) and reports to the Chief PSU.Key Responsibilities:Manage projects...
-
ICT Project Support Specialist
4 settimane fa
Brindisi, Puglia, Italia Trigyn Technologies Limited. A tempo pienoJob Details: ICT Project Support - Integrated Defense Systems (IDS)Trigyn Technologies Limited has a contractual opportunity for ICT Project Support - Integrated Defense Systems (IDS). This resource will be working from a client site in Italy.Job Responsibilities: Manage integrated defense systems (IDS) such as Counter-Rocket Artillery Mortar (C-RAM), Long...
-
Specialista del Servizio al Cliente e di Supporto
4 settimane fa
Brindisi, Puglia, Italia Radarconsulting A tempo pienoPer conto di Radarconsulting, società di Marketing Digitale innovativa e tecnologicamente all'avanguardia, siamo alla ricerca di un Specialista del Servizio al Cliente e di Supporto che, instaurando un rapporto di fiducia e di comprensione delle esigenze dei clienti, si occuperà di:Compiti Principali:Fornire assistenza tecnica e consulenze ai clienti per...
-
Specialista Servizi Clienti e Supporto Tecnico
4 settimane fa
Brindisi, Puglia, Italia Radarconsulting A tempo pienoPer conto di Radarconsulting, un'azienda innovativa e tecnologicamente all'avanguardia nel Marketing Digitale, siamo alla ricerca di un Specialista Servizi Clienti e Supporto Tecnico per il nostro ufficio di Brindisi.Il candidato ideale sarà in grado di instaurare un rapporto di fiducia e di comprensione delle esigenze dei clienti, fornendo assistenza...
-
Information Systems Specialist
2 settimane fa
Brindisi, Puglia, Italia OCHA A tempo pienoJob Title: Information Systems SpecialistAbout the RoleWe are seeking an experienced Information Systems Specialist to join our team at OCHA. As an Information Systems Specialist, you will be responsible for managing and maintaining our information systems, ensuring seamless operations and high levels of performance.Key Responsibilities• Manage and...
-
Specialista di Back Office
1 mese fa
Brindisi, Puglia, Italia beBee Professionals A tempo pieno 25.000 € - 35.000 €beBee Professionals cerca un Specialista di Back Office per supportare le attività amministrative e operative a Brindisi Italia. La figura lavorerà a stretto contatto con diversi reparti aziendali, assicurando la corretta gestione delle pratiche interne.Compiti:Gestione della documentazione e dei processi amministrativi aziendali.Supporto nelle attività...
-
Brindisi, Puglia, Italia Unicc A tempo pienoJob Summary: We are seeking a highly skilled Cybersecurity Operations Lead to join our team as a Strategic Threat Intelligence Specialist. This role requires expertise in technical knowledge, especially related to Cyber Threat Intelligence, and the ability to communicate complex security topics to a non-technical audience.Main Responsibilities:Collect and...
-
Cloud Infrastructure Specialist
4 settimane fa
Brindisi, Puglia, Italia Trigyn Technologies A tempo pienoJob Title: Cloud Reliability EngineerAbout the Role:Trigyn Technologies is seeking a skilled Cloud Reliability Engineer to join our team in Brindisi, Italy. As a Cloud Reliability Engineer, you will be responsible for managing cloud infrastructure, providing technical support, and developing infrastructure-as-code solutions.Key Responsibilities:• Manage...
-
Cloud Reliability Engineer
3 settimane fa
Brindisi, Puglia, Italia Trigyn Technologies A tempo pienoJob Description:Trigyn Technologies is seeking a skilled Cloud Reliability Engineer to join its team in Brindisi, Italy. This role involves managing cloud infrastructure for clients, ensuring optimal performance, security, and cost efficiency.Key Responsibilities:Manage cloud infrastructure, including Azure and AWS subscriptions/accounts, ensuring seamless...
-
Information Systems Officer
3 settimane fa
Brindisi, Puglia, Italia OCHA A tempo pienoAbout This RoleWe are seeking an experienced Information Systems Officer to join our team at the United Nations Global Service Centre (UNGSC) in Brindisi, Italy.Job SummaryThe successful candidate will be responsible for managing projects related to the development and implementation of new information systems, ensuring the delivery of high-quality services...
-
Specialista Senior per la Bellezza e il Benessere
3 settimane fa
Brindisi, Puglia, Italia Fenix Group Srl A tempo pienoIl nostro team della Fenix Group Srl è alla ricerca di una persona qualificata e motivata per ricoprire il ruolo di Senior Beauty Specialist.Descrizione del Lavoro:Il Senior Beauty Specialist affiancherà l'agente nella fase di trattativa con il cliente, garantendo la preparazione adeguata dal punto di vista tecnico.Responsabilità:Affiancare l'agente nella...
-
Specialista Vendita Brindisi
2 settimane fa
Brindisi, Puglia, Italia MediaMarktSaturn Retail Group A tempo pienoLe tue mansioni Per il nostro punto vendita di BRINDISI cerchiamo Specialisti Vendita entusiasti e motivati. In qualità di Sales Employee/Specialista Vendita dovrai mettere le esigenze del cliente al centro e garantire un’eccellente customer experience omnicanale. Il tuo compito principale sarà quello di chiudere il processo di vendita in modo...
-
Information Systems Specialist
3 settimane fa
Brindisi, Puglia, Italia OCHA A tempo pienoJob Title: Information Systems SpecialistOCHA is seeking a highly skilled Information Systems Specialist to join its team. This role will be responsible for managing complex projects related to hybrid cloud platforms and overseeing the installation, maintenance, and operation of information systems.Key Responsibilities:Design, develop, and implement new...
-
Process Engineer
3 settimane fa
Brindisi, Puglia, Italia Euroapi A tempo pienoAs a Process Engineer at Euroapi Italy, you will be a key contributor in our Production Unit, working closely with the Technical Services department to realize investment projects.Your responsibilities will include collaborating with the Technical Services department, defining process information in technical specifications, participating in project...
-
Process Engineer
1 mese fa
Brindisi, Puglia, Italia Euroapi A tempo pienoJob DescriptionWe are seeking a highly skilled Process Engineer to join our Production Unit team at Euroapi Italy. As a key member of our team, you will contribute to the realization of investment projects and define process information in technical specifications.Responsibilities:Collaborate with the Technical Services department to develop and implement...