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Global Account Owner

2 mesi fa

Milano, Lombardia, Italia Renesas Electronics A tempo pieno
Job Description

Our Global Account Operations Team is seeking a talented graduate in business, marketing, finance, or a related field to join our team as a Global Account Owner (GAO) in our Milan office. The successful candidate will work closely with the Global Account Manager (GAM) and a multinational team of Customer Service Operators worldwide.

Key Responsibilities:
  • Collaborate with the Global Account Manager (GAM) to drive the supply/demand relationship, logistics programs, and business growth.
  • Support the GAM in continuous forecast validation, forecast and backlog alignment, and review of demand changes.
  • Develop a global understanding of customer demands, processes, and supply chain needs, and proactively engage with the customer to avoid supply/demand gaps and/or excess.
  • Responsible for finding solutions related to delivery escalations from Global accounts and liaise with internal departments (Sales, Planning, and Logistics, etc.).
  • Handle worldwide allocation for specific products and serve as the main interface with customer headquarters.
  • Represent Renesas at customer meetings, prepare and present regular data on supply/demand health, and for potential executive-level escalations/meetings.
Qualifications:
  • Degree in business, marketing, finance, or a related field.
  • New College Graduate or maximum of 2 years' experience in customer service, sales support, or a similar role.
  • Strong team player with the ability to work in teams and cross regions, with a proactive approach, consistently delivering high-quality customer service with a focus on building relationships and achieving quality results.
  • Ability to adapt to change, work across different ERP systems, reports, and procedures in a fast-paced environment with a good resilience to stress.
  • Strong analytical and quantitative skills, ability to determine trends and propose solutions.
  • Advanced command of English, both spoken and written, with clear and concise written and verbal communication to internal and external stakeholders.
  • Ability to work independently and with strong problem-solving skills.
  • Strong MS Excel skills, along with other MS Office products.
  • Familiarity with SAP, Model N, Salesforce, or Power BI is an added advantage.
About Renesas Electronics

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure, and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog, and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what's next in electronics and the world.