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Payroll Specialist

2 mesi fa


Milano, Lombardia, Italia ADP, Inc. A tempo pieno
Job Description

We are seeking an experienced Payroll Specialist to join our Client Services Team in Milan. As a key member of our team, you will be responsible for delivering World Class Service to ADP clients, ensuring their payroll needs are met efficiently and effectively.

Main Responsibilities:

  • Resolve client queries, issues, and requests to client satisfaction within agreed service levels
  • Identify and implement service, process, and product improvements
  • Manage CRM and email caseloads while being available to answer client phone queries
  • Manage client expectations regarding case resolution timescales
  • Certify all output provided to the client
  • Accurate and timely payroll delivery

Other Key Responsibilities:

  • Contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues, and requests
  • Actively manage own knowledge and skills to meet task productivity and quality standards, as well as share with the rest of the client support team
  • Input and check the payroll output for accuracy and to meet legislative requirements
  • Perform monthly declarations to third parties (Uniemens, F24, etc.)
  • Maintain knowledge of current ADP products and services, as well as current statutory legislation
  • Review and analyze Net Promoter Score (NPS) feedback and create management action plans, as necessary

Requirements:

  • Minimum of 3 years' experience working in a bureau environment (HR department or CDL)
  • Good knowledge of major CCNL
  • Good knowledge of English (mandatory)
  • PAYROLL EXPERIENCE
  • Experience of working with a CRM tool
  • Good communication skills, both verbally and writing
  • Ability to manage client relationships effectively
  • Economic studies (desirable)
  • Organized and methodical approach to work
  • Target driven and motivated individual

Estimated Salary Range: €45,000 - €60,000 per year

About Us:

ADP, Inc. is committed to providing equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

Why Work for Us:

At ADP, we value diversity, equity, inclusion, and equal employment opportunity. We strive to create a workplace that is respectful, inclusive, and supportive of all employees. Our goal is to provide a work environment where everyone feels valued, respected, and empowered to contribute their best work.