Expert Payroll Coordinator
10 ore fa
Overview of the Role:
We are seeking an Expert Payroll Coordinator to join our Client Services Team in Milan. As a payroll specialist, you will be responsible for delivering world-class service to ADP clients while maximizing their value and continuously improving processes.
Main Responsibilities:
- Resolve client queries, issues, and requests within agreed service levels
- Identify and implement service, process, and product improvements
- Manage CRM and email caseloads while being available to answer client phone queries
- Certify all output provided to the client
- Achieve accurate and timely payroll delivery
- Contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues, and requests
- Actively manage own knowledge and skills to meet task productivity and quality standards
- Share knowledge with the rest of the client support team
Requirements:
- Minimum 3 years' experience working in a bureau environment (HR department or CDL)
- Good Knowledge of major CCNL
- Good Knowledge of English (mandatory)
- Payroll experience
- Experience of working with a CRM tool
- Good communicator both verbally and writing
- Good qualities in managing Client Relationship
Estimated Salary: €40,000 - €60,000 per year
About ADP:
ADP is committed to an inclusive, diverse, and equitable workplace. We provide equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on applicant merit, qualifications, experience, ability, availability, cooperation, and job performance.
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