Ticketing Operations Cluster Coordinator Expert
1 giorno fa
We are seeking a highly skilled Ticketing Operations Cluster Coordinator to join our team at Fondazione Milano Cortina 2026. This role will be responsible for supporting the Milano-based Ticketing Operations Manager in defining, preparing, and implementing the Games-time operations plan.
About UsFondazione Milano Cortina 2026 is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026. Our mission is to deliver one of the biggest and most prestigious events in sports history, while upholding our values of respect, determination, legacy, engagement, and sustainability.
Key Responsibilities- Collaboration & Communication: Establish and maintain effective communication with the Ticketing Operations Core Team at MC26 headquarters, as well as with the Venue and Sport functional teams, to ensure a direct presence of ticketing operations within each cluster.
- Protocol Implementation: Develop, implement, and enforce ticketing operations protocols, including policies, procedures, terms and conditions, contingency plans, and quality control actions.
- Operational Tracking: Monitor ticketing requirements for each venue, identifying any operational needs to ensure the smooth functioning of the cluster according to the Event Venue Management Operational Plan.
- Local Liaison: Act as the main point of contact within the cluster territories, supporting MC26 commercial, marketing, and ticket sales staff by facilitating introductions and organizing meetings during local events.
- Experience: Demonstrated experience managing ticketing operations for major sports events.
- Residency: Must reside in or be willing to relocate to the assigned cluster area.
- Technical Skills: Proficiency with stadium ticketing systems, including e-ticket/mobile apps, flexible seat assignment management, IT Access Control Management, and MS Office tools.
- Team Leadership: Experience in organizing, training, and managing event staff with strong communication and delegation skills.
- Stakeholder Relations: Ability to establish and maintain open communication with key stakeholders, such as venue owners, local authorities, and sports clubs in the area.
- Personal Attributes: Diligence, adaptability, flexibility, and diplomatic skills in interactions with colleagues, stakeholders, and the public, with the ability to uphold company policies.
- Pressure Management: Ability to work effectively under pressure and quickly implement last-minute decisions.
- Education: Bachelor's degree (or equivalent) in operations management, marketing, sports administration, or a related field.
- Language: Fluent in Italian and English; knowledge of additional languages is an advantage.
We offer a competitive salary range of €40,000 - €60,000 per year, depending on experience, plus benefits package including health insurance, pension plan, and generous paid time off.
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