Senior Travel Operations Coordinator

3 ore fa


Milano, Lombardia, Italia Japan Experience A tempo pieno

Job Opportunity at Japan Experience

About Us

Japan Experience is a pioneering European tour operator specialising in Japan. Founded in 1981, our mission is to become the go-to brand for anyone who loves Japan and wants to visit. We prioritise freedom of choice, simplicity, and a human touch.

Job Description: Senior Travel Operations Coordinator

We are seeking an experienced travel operations coordinator to join our team. The ideal candidate will have a degree in business or travel agencies, excellent communication skills in English and Italian, and advanced knowledge of Google Drive and Documents.

The successful candidate will be responsible for managing sales enquiries, coordinating with our operations team, arranging itineraries, cross-selling JE services and products, and delivering exceptional customer service. A strong understanding of Japan as a destination, including prefectures, infrastructure, attractions, and Japanese culture and society, is essential.

Requirements:

  • Degree in business or travel agencies
  • Excellent communication skills in English and Italian
  • Advanced knowledge of Google Drive and Documents
  • Experience living and travelling in Japan
  • Eligible to work in Europe

Technical IT Skills:

  • Google Drive and documents

Soft Skills:

  • Reliable & punctual
  • Attention to detail
  • Excellent presentation and organisational skills
  • Ability to prioritise workloads
  • Target-driven and strategic attitude with the ability to work towards KPIs
  • Strong problem-solving and multitasking skills
  • Flexibility to work evening and weekend shifts (if necessary)

Benefits:

  • Salary: £30,000 per annum
  • Yearly bonus depending on performance and target achievement
  • International team environment: offices in London, Berlin, Paris, Madrid, and Tokyo
  • Transportation and meal ticket allowance (£5 each)

Additional Information:

This role requires a proactive and organised individual who can effectively manage multiple tasks, prioritise workloads, and deliver high-quality results. If you have experience in travel operations, excellent communication skills, and a passion for Japan, we encourage you to apply.



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