Travel Experience Coordinator
1 settimana fa
About Indie Campers
We are a fast-growing campervan marketplace dedicated to making road trips accessible to everyone. Our customer-centric approach and digital platform have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.
With over 1 million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a wide range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
Our challenges are exciting and demanding, requiring top talent and motivation to be successfully pursued. We are growing our team and looking for individuals who share our passion for travel and guest service.
The RoleWe are seeking a Travel Experience Coordinator for our depot in Ferno - Milan. As the face of our company, you will report directly to the Branch's Operations Manager and be responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and addressing any issues that may arise.
Key Responsibilities- Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
- Prepare and clean our campervans;
- Maintain our campervans in top condition and monitor maintenance and repairing needs;
- Register guests, monitor stock, and process payments;
- Address complaints and troubleshoot emergencies.
- You are a travel enthusiast with excellent communication skills and experience in Tourism, Hospitality, Retail, or Rent-a-car;
- You are fluent in English and Italian (mandatory) and eligible to work in Italy;
- You have a valid driver's license and feel confident driving a campervan;
- You are available to work on weekends and public holidays.
- Be part of a young, innovative company where you can make a difference;
- Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop your skills;
- A compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand.
Estimated salary: €35,000 - €40,000 per year, depending on experience.
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