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Luxury Transportation Operations Manager
2 mesi fa
Job Summary: Golden Limousine International is seeking a highly skilled and experienced Luxury Transportation Operations Manager to lead our dispatch operations and ensure seamless service delivery to our prestigious clientele.
Key Responsibilities:
- Operational Leadership: Manage and oversee dispatch operations on a 24/7 basis, ensuring consistent and high-quality service delivery to all clients.
- Client Relations Management: Serve as the primary point of contact for VIP and Fortune 500 clients, ensuring their transportation needs are met with the utmost professionalism and confidentiality.
- Team Supervision: Lead and manage a team of dispatchers, ensuring all shifts are adequately staffed and operations run smoothly at all times.
- Resource Allocation: Coordinate the assignment of vehicles and chauffeurs based on client needs, ensuring optimal utilization of resources while maintaining service excellence.
- Performance Monitoring: Continuously monitor and evaluate dispatcher and chauffeur performance, providing coaching, feedback, and development opportunities to ensure top-tier service standards.
- Crisis Management: Develop and implement protocols for managing emergency situations, ensuring quick and effective resolution while minimizing disruption to service.
- Technology Integration: Oversee the use of dispatch and tracking systems, ensuring all technology is utilized to its full potential to enhance operational efficiency.
- Reporting and Analysis: Produce regular reports on operational performance, client satisfaction, and resource utilization, using data to drive continuous improvement in dispatch operations.
- Quality Assurance: Ensure all services meet or exceed company standards, with a focus on punctuality, safety, and client satisfaction.
- Training and Development: Develop and implement training programs for dispatch staff, ensuring they are equipped with the skills and knowledge to provide exceptional service.
- Policy Compliance: Ensure all dispatch operations comply with company policies, industry regulations, and legal requirements.
Requirements:
- Experience: Minimum of 5 years of experience in dispatch operations, preferably within a high-end or luxury transportation environment.
- Leadership: Proven track record of managing and leading a team in a 24/7 operational setting.
- Client Focus: Exceptional customer service skills with the ability to manage high-profile clients and complex service demands.
- Technical Proficiency: Strong knowledge of dispatch software and tracking systems, with the ability to leverage technology to improve operations.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Problem-Solving: Strong analytical and problem-solving abilities, with a focus on proactive resolution of operational challenges.
- Attention to Detail: Meticulous attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Discretion: High level of discretion and confidentiality, particularly when dealing with VIP clients.
Work Environment:
- Must be able to work flexible hours, including nights, weekends, and holidays, to ensure continuous operations.
- Ability to perform duties that may include sitting for long periods, using a computer, and occasionally moving or lifting equipment.
Education:
- Minimum: Bachelor's degree in Business Administration, Logistics, or a related field preferred.
- Professional Development: Commitment to ongoing professional development, including participation in industry workshops and training programs.
Compensation:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans with company match, and paid time off.
