Home Care Engagement Specialist
1 mese fa
Right at Home is committed to delivering exceptional in-home care and support to clients in the Perth South-Eastern Suburbs. Our mission is to improve the quality of life for those we serve.
We are seeking a Home Care Engagement Specialist to help grow our client base and strengthen our relationships with healthcare providers. The successful candidate will play a key role in identifying and engaging potential clients by establishing connections with GP clinics, hospitals, community organisations, and other referral sources.
The Home Care Engagement Specialist will be responsible for:
- Proactively engaging with GP clinics, hospitals, and other healthcare providers to generate referrals and grow Right at Home's client intake.
- Building and maintaining strong relationships with community organisations, businesses, and service providers to develop a reliable referral network.
- Overseeing and coordinating the onboarding process for new Home Care Package clients, ensuring a smooth transition into our care services.
- Working closely with the Manager of Strategic Growth and the Home Care Team to screen and engage clients accessing Home Care, Department of Health, and aged care-funded programs.
- Liaising with Client Liaison Officer's team to ensure efficient handover of client information and documentation before intake.
- Monitoring the My Aged Care Provider Portal and engaging with CHSP clients approved for Home Care Packages.
- Representing Right at Home at aged care expos, events, and other promotional activities.
- Managing internal communication channels (email inbox, call centre) to ensure timely responses to client inquiries.
- Undertaking additional duties as required by Management.
- Proven experience in community engagement, networking, marketing, outreach, or sales roles, preferably within the aged care or healthcare sectors.
- Strong relationship management skills with the ability to build networks and grow referral sources from healthcare providers.
- Excellent communication skills (written and verbal), with a client-focused mindset.
- Ability to work autonomously and manage multiple priorities effectively.
- Knowledge of Case Management principles, Home Care Package Guidelines, and funding bodies.
- Excellent verbal and written communication skills and strong computer skills and experience with client database systems
- Current National Police Check
- Full Drivers License
- Right to work in Australia
- Certificate III in business, administration, marketing or customer service
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