Client Liaison Officer

7 giorni fa

Como, Lombardia, Italia Right at Home A tempo pieno
About the Role

The Client Liaison Officer will be responsible for delivering exceptional client experiences by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery.



Main Responsibilities

  • Provide empathetic and solution-driven support to elderly and disabled clients, fostering trust and confidence in our services.
  • Handle daily client inquiries, feedback, and complaints with professionalism and care.
  • Act as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery.
  • Educate clients and families on available services and care plan benefits, ensuring clarity and understanding.
  • Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs.
  • Oversee the recruitment, orientation, and retention of care teams, ensuring efficient operations.
  • Collaborate with the accounts department to ensure accurate billing aligned with care plans.
  • Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date.
  • Stay informed on industry trends in aged care, disability services, and health sector developments.


Requirements

  • Diploma or Bachelor's degree in Aged Care, Community Services, or a related field.
  • Proven experience in care coordination or case management, particularly within the aged care sector.
  • Strong knowledge of aged care services, including Home Care Packages and NDIS.
  • Ability to develop and manage person-centered care plans that meet individual client needs.
  • Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving.
  • Proficiency in using CRM systems and maintaining accurate client records.
  • Familiarity with health, disability, and aged care regulations and best practices.
  • Valid First Aid and CPR certifications.
  • Current National Police Check.
  • Full driver's license and the right to work in Australia.


Preferred Skills

  • Nursing qualifications or a clinical background would be highly regarded.
  • Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients.
  • Experience in the recruitment, training, and management of care teams.


Right at Home is dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. If you are passionate about providing top-notch client care and building lasting relationships, we'd love to hear from you. Please submit your resume and cover letter outlining your suitability for the role.

  • Client Liaison Officer

    3 settimane fa

    Como, Lombardia, Italia Aged Care Resumes A tempo pieno

    Client Liaison OfficerAged & Disability Support (Community Services & Development)At Aged Care Resumes, we are dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs.We are seeking a professional, compassionate, and highly organized Client Liaison Officer to join our team on a maternity leave...

  • Relationships Officer

    3 settimane fa

    Como, Lombardia, Italia Aged Care Resumes A tempo pieno

    Job Title: Engagement & Relationship OfficerRight at Home is seeking a highly motivated and experienced Engagement & Relationship Officer to join our team. As a key member of our community engagement team, you will play a vital role in building and maintaining strong relationships with healthcare providers, community organizations, and other referral...

  • Relationships Development Officer

    6 giorni fa

    Como, Lombardia, Italia Right at Home A tempo pieno

    About the RoleWe are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with healthcare providers. As a key member of our team, you will play a vital role in identifying and engaging potential clients by establishing connections with GP clinics, hospitals, and other referral sources.Your goal will be to...

  • Home Care Engagement Specialist

    6 giorni fa

    Como, Lombardia, Italia Right at Home A tempo pieno

    Building Strong Relationships for Home Care SuccessWe are seeking an Engagement & Relationships Officer to help grow our client base and strengthen our relationships with healthcare providers at Right at Home. Your goal will be to ensure that more people in need of home care services can access the high-quality support we offer.The successful candidate will...

  • Home Care Engagement Specialist

    3 settimane fa

    Como, Lombardia, Italia Right at Home A tempo pieno

    Home Care Engagement SpecialistRight at Home is committed to delivering exceptional in-home care and support to clients in the Perth South-Eastern Suburbs. Our mission is to improve the quality of life for those we serve.We are seeking a Home Care Engagement Specialist to help grow our client base and strengthen our relationships with healthcare providers....

  • Cosmetic Nurse Injector

    3 giorni fa

    Como, Lombardia, Italia Independent Practitioner Network Group A tempo pieno

    Role SummaryWe are seeking an experienced and passionate Cosmetic Injector to join our team at Independent Practitioner Network Group. The successful candidate will have a strong background in administering cosmetic injections, chemical peels, and LED light therapy, as well as providing independent laser and radiofrequency treatments.As a Cosmetic Injector,...

  • Client Liaison Officer

    3 settimane fa

    Como, Italia Aged Care Resumes A tempo pieno

    Aged & Disability Support (Community Services & Development)Full timeRight at Home is dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. Our mission is to improve the quality of life for those we serve.We are seeking a professional, compassionate, and highly organized Client Liaison Officer...

  • Client Liaison Officer

    2 settimane fa

    Como, Italia Aged Care Resumes A tempo pieno

    Aged & Disability Support (Community Services & Development)Full timeRight at Home is dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. Our mission is to improve the quality of life for those we serve.We are seeking a professional, compassionate, and highly organized Client Liaison Officer...

  • Client Liaison Officer

    3 settimane fa

    Como, Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job OpportunitiesThe Right at Home Mission and ValuesRight at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture,...

  • Client Liaison Officer

    3 settimane fa

    Como, Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job OpportunitiesThe Right at Home Mission and ValuesRight at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture,...

  • Client Liaison Officer

    2 giorni fa

    Como (CO), Italia Right at Home A tempo pieno

    Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our...

  • Relationships Officer

    2 settimane fa

    Como, Italia Aged Care Resumes A tempo pieno

    Aged & Disability Support (Community Services & Development)Full timeRight at Home provides exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. Our Mission is to improve the quality of life for those we serve.We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our...

  • Relationships Officer

    3 settimane fa

    Como, Italia Aged Care Resumes A tempo pieno

    Aged & Disability Support (Community Services & Development)Full timeRight at Home provides exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. Our Mission is to improve the quality of life for those we serve.We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our...

  • Engagement & Relationships Officer (Home Care)

    3 settimane fa

    Como, Italia Right at Home A tempo pieno

    Engagement & Relationships Officer (Home Care)Right at Home provide exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. "Our Mission is to improve the quality of life for those we serve".We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with...

  • Engagement & Relationships Officer (Home Care)

    4 settimane fa

    Como, Italia Right at Home A tempo pieno

    Engagement & Relationships Officer (Home Care)Right at Home provide exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. "Our Mission is to improve the quality of life for those we serve".We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with...

  • Engagement & Relationships Officer (Home Care)

    2 giorni fa

    Como (CO), Italia Right at Home A tempo pieno

    Engagement & Relationships Officer (Home Care) Right at Home provide exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. "Our Mission is to improve the quality of life for those we serve". We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with...

  • Relationships Officer

    2 giorni fa

    Como (CO), Italia Right at Home A tempo pieno

    Right at Home provide exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. "Our Mission is to improve the quality of life for those we serve". We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with healthcare providers. You will play a key role in...

  • Relationships Officer

    3 settimane fa

    Como, Italia Right at Home A tempo pieno

    Right at Home provide exceptional in-home care and support for a range of clients in the Perth South-Eastern Suburbs. "Our Mission is to improve the quality of life for those we serve".We are seeking an Engagement & Relationship Officer to help grow our client base and strengthen our relationships with healthcare providers. You will play a key role in...

  • Chief Financial Officer

    4 mesi fa

    Como, Italia Human Value A tempo pieno

    La società nostra cliente è un Gruppo operante nel settore dei macchinari e ci ha incaricato di ricercare il: - Chief Financial Officer - Sede di lavoro: provincia di Como**Il Ruolo**: La figura ricercata è il Chief Financial Officer con responsabilità anche sulle funzioni HR e IT di tutte le aziende del Gruppo, potenzialmente anche con deleghe dirette...

  • Junior Quality Assurance Officer

    5 mesi fa

    Como, Italia Chaberton Italia srl A tempo pieno

    **Chaberton Professionals**, divisione di Chaberton Partners dedicata alla ricerca e selezione di profili di Middle Management, è attualmente alla ricerca di un* **Junior Quality Assurance Officer **per conto di una **Società Farmaceutica**, leader nel proprio settore di riferimento. - Esperienza nel ruolo di +1 anni - Redazione, revisione e gestione di...

  • Tecnici Manutentori

    5 mesi fa

    Como, Italia Engie Italia A tempo pieno

    _**Chi è ENGIE**_ - ENGIE mette al centro delle sue attività (elettricità, gas naturale, efficientamento energetico e servizi) lo sviluppo sostenibile, per far fronte alle sfide della transizione energetica verso una low carbon economy: accesso ad un'economia sostenibile, mitigazione e adattamento al cambiamento climatico e ottimizzazione delle...

  • Cosmetic Nurse Injector

    4 giorni fa

    Como, Italia Independent Practitioner Network Group A tempo pieno

    Nursing - General Medical & Surgical (Healthcare & Medical)Join a well-established and people-focused global healthcare company.Exciting opportunity to grow your career as we expand into the cosmetics clinic space.Attractive pay and incentives on offer.Ongoing training and support provided from our state and national clinical teams.We are entering an...

  • Front Desk

    5 mesi fa

    Como, Italia MF Consultant A tempo pieno

    **MF Consultant - **società di servizi HR alle aziende. Esperti di Head Hunting & Executive Search; HR Outsourching e Co-Sourcing; Learning & Development e Servizi Welfare. Per un'azienda cliente con sede a Milano, leader mondiale di e riferimento nel mercato dell'istruzione privata di eccellenza. In Italia e nel Ticino è presente con 11 scuole, circa 800...