Client Liaison Officer

3 settimane fa

Como, Lombardia, Italia Right at Home A tempo pieno
About the Role

The Client Liaison Officer will be responsible for delivering exceptional client experiences by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery.



Main Responsibilities

  • Provide empathetic and solution-driven support to elderly and disabled clients, fostering trust and confidence in our services.
  • Handle daily client inquiries, feedback, and complaints with professionalism and care.
  • Act as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery.
  • Educate clients and families on available services and care plan benefits, ensuring clarity and understanding.
  • Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs.
  • Oversee the recruitment, orientation, and retention of care teams, ensuring efficient operations.
  • Collaborate with the accounts department to ensure accurate billing aligned with care plans.
  • Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date.
  • Stay informed on industry trends in aged care, disability services, and health sector developments.


Requirements

  • Diploma or Bachelor's degree in Aged Care, Community Services, or a related field.
  • Proven experience in care coordination or case management, particularly within the aged care sector.
  • Strong knowledge of aged care services, including Home Care Packages and NDIS.
  • Ability to develop and manage person-centered care plans that meet individual client needs.
  • Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving.
  • Proficiency in using CRM systems and maintaining accurate client records.
  • Familiarity with health, disability, and aged care regulations and best practices.
  • Valid First Aid and CPR certifications.
  • Current National Police Check.
  • Full driver's license and the right to work in Australia.


Preferred Skills

  • Nursing qualifications or a clinical background would be highly regarded.
  • Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients.
  • Experience in the recruitment, training, and management of care teams.


Right at Home is dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. If you are passionate about providing top-notch client care and building lasting relationships, we'd love to hear from you. Please submit your resume and cover letter outlining your suitability for the role.

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