Client Liaison Officer
4 settimane fa
Aged & Disability Support (Community Services & Development)
Full time
Right at Home is dedicated to delivering exceptional in-home care and support services to clients across Perth's South-Eastern Suburbs. Our mission is to improve the quality of life for those we serve.
We are seeking a professional, compassionate, and highly organized Client Liaison Officer to join our team on a maternity leave cover basis, with the possibility of becoming a permanent role for the right candidate.
In this pivotal position, you will ensure a seamless client experience by providing high-quality support and acting as the key point of contact for client inquiries, care coordination, and service delivery.
The Client Liaison Officer will be responsible for:
- Provide empathetic, solution-driven support to elderly and disabled clients, fostering trust and confidence in our services.
- Handle daily client inquiries, feedback, and complaints with professionalism and care.
- Serve as the main point of contact between clients, families, referral sources, carers, and administrative staff, ensuring seamless service delivery.
- Educate clients and families on available services and care plan benefits, ensuring clarity and understanding.
- Approve the supply of medical devices and aids, coordinating with suppliers to meet client needs.
- Oversee recruitment, orientation, and retention of care teams, ensuring efficient operations.
- Collaborate with the accounts department to ensure accurate billing aligned with care plans.
- Manage and track client inquiries and sales opportunities, keeping the CRM system up-to-date.
- Stay informed on industry trends in aged care, disability services, and health sector developments.
Minimum Requirements:
- Diploma or Bachelor’s degree in Aged Care, Community Services, or a related field.
- Proven experience in care coordination or case management, particularly within the aged care sector.
- Strong knowledge of aged care services, including Home Care Packages and NDIS.
- Ability to develop and manage person-centered care plans that meet individual client needs.
- Excellent interpersonal and communication skills, both written and verbal, with a focus on active listening and problem-solving.
- Proficiency in using CRM systems and maintaining accurate client records.
- Familiarity with health, disability, and aged care regulations and best practices.
- Valid First Aid and CPR certifications.
- Current National Police Check.
- Full driver’s license and the right to work in Australia.
- Nursing qualifications or a clinical background would be highly regarded.
- Experience in conducting clinical assessments and tailoring care plans to meet the specific needs of clients.
- Experience in the recruitment, training, and management of care teams.
If you are passionate about providing top-notch client care and building lasting relationships, we’d love to hear from you. Please submit your resume and cover letter outlining your suitability for the role.
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