Scientific Customer Support Specialist
4 giorni fa
About ATCC
ATCC, a not-for-profit organization, is the world's largest biorepository holding a collection of over 4,000 cell lines, 70,000 microorganisms, and providing GMP cell banks to the Biopharmaceutical community. LGC is the exclusive partner of ATCC in Europe and seeks to build awareness of the unique portfolio, grow revenues, and ensure customers receive the materials in perfect condition.
The Opportunity
This is an exciting opportunity to join our team as an Italian Sales and Service Professional, where you will support the sales and distribution of our ATCC portfolio across Italy and other EMEA regions as needed. Your primary responsibility will be to deliver exceptional customer service, including responding to tenders, addressing sales and technical inquiries via phone or email, and providing support to our Core ATCC Team and Technical Sales Specialists.
- Deliver exceptional customer service, including responding to tenders, addressing sales and technical inquiries via phone or email, and providing support to our Core ATCC Team and Technical Sales Specialists.
- Work closely with the Technical Sales team to customize responses based on customer requirements.
- Provide initial technical support to customers and escalate more complex issues when needed.
- Implement local strategies aligned with the EMEA sales and marketing plan.
- Maintain service levels, act as a liaison between Order Entry and Technical Sales team, and use ERP systems and Salesforce to support sales.
Requirements
To be successful in this role, you will need:
- Educational Background: A degree in Life Sciences or a related field to Cell Biology required.
- Experience: Previous experience in sales or customer service, preferably in a Life Sciences company, demonstrating a proactive approach to sales activities within a scientific environment is required.
- Language Skills: Proficiency in Italian and English and communication abilities.
- Strong organizational skills: Prioritization capabilities aligned with commercial activities.
- Technical Proficiency: Experience with CRM systems and proficiency in Microsoft Office suite.
What We Offer
As a member of our team, you can expect:
- Comprehensive training and mentoring for a successful start.
- Friendly, supportive, and dynamic environment, vibrant team in an innovative, international company and diverse customers.
- Career growth in achieving sales targets and contributing to the success of the core ATCC Team.
- Work-life balance through flexible and hybrid work models.
- Open working culture that focuses on integrity, respect, passion, and curiosity for future-oriented, creative solutions.
- Permanent employment contract and attractive employer benefits.
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