Operations Director
3 settimane fa
Mama Shelter is seeking a highly skilled and experienced Deputy Manager to join its team. As a key member of the management team, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and driving revenue growth.
Main Responsibilities:- Lead a team of around 100 people to deliver an exceptional customer experience
- Develop and maintain relationships with local clients and businesses
- Assist the General Manager in analyzing sales figures and controlling expenses
- Ensure high standards are maintained in food, service, health, and safety
- Contribute to revenue generation and cost control
- Proven experience in hotel operations, preferably in Food & Beverage (F&B)
- Ability to adapt to any challenge and remain calm in a high-pressure environment
- Strong leadership and team management skills
- Flexibility in schedule and willingness to work varying hours
- Passion for delivering exceptional customer service
Mama Shelter is a dynamic and inclusive company that values its employees. We offer a competitive salary, opportunities for career growth, and a fun and supportive work environment.
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