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German Customer Success Advocate in Sofia
3 mesi fa
Are You Proficient in German? Become Our Customer Success Advocate
About Cross Border Talents:
We specialize in creating impactful customer experiences that foster global brand development. By leveraging insights and cutting-edge technology, we design seamless customer journeys that surpass expectations, catering to both emerging startups and established enterprises.
Position Overview:
As a Customer Support Specialist for a leading international home furnishings brand, you will serve as a vital representative and initial contact for customers. Your responsibilities will encompass assisting clients through various digital platforms, offering product insights, addressing delivery concerns, troubleshooting account issues, and ensuring precise documentation of all interactions.
Core Responsibilities:
- Promptly and professionally address customer inquiries via email, chat, and a minimal percentage of phone calls
- Effectively resolve customer challenges to uphold high satisfaction levels
- Maintain updated customer records to ensure accuracy
- Document customer interactions and common issues for future reference
- Aim to conclude each customer interaction positively, fostering high satisfaction
- Provide assistance and advice to enable customers to make the most of our products and services
- Analyze customer issues to identify trends and root causes for proactive solutions
- Regularly assess customer service reports to enhance service quality continuously
Required Qualifications:
- C2 level proficiency in German
- B2/C1 level proficiency in English
- EU Citizenship or valid Bulgarian Residency Card
Why Choose Cross Border Talents:
- Competitive Salary: We provide attractive compensation packages that reflect your expertise and experience, ensuring your contributions are valued.
- Life Event Bonuses: Celebrate significant milestones such as marriage or graduation with a special bonus.
- Transportation Support: We offer a transportation allowance to help cover commuting expenses, ensuring convenient travel options.
- Comprehensive Health and Life Insurance: Enjoy extensive coverage that demonstrates our commitment to your health and well-being.
- Collaborative Work Environment: Work in a dynamic office setting, allowing for close collaboration with your team and direct engagement with customers.
- Relocation Assistance: We provide support for housing and moving costs to facilitate a smooth transition.
Are you ready to take on this rewarding customer support role? We look forward to reviewing your application.
