Incident Management Specialist

4 settimane fa


Roma, Lazio, Italia Page Personnel - Italia A tempo pieno

Job Title: Incident Management Specialist

About the Role:
Our client, a leading pan-European market infrastructure, is seeking an experienced Incident Management Specialist to join their team. As an Incident Management Specialist, you will be responsible for overseeing the incident management process and ensuring that all incidents are resolved in a timely and efficient manner.

Key Responsibilities:
• Oversee the incident management process and team members involved in resolving incidents
• Manage every aspect of the incident, from assessment to resolution
• Lead recurring meetings to keep relevant parties updated on the status of incidents
• Respond to reported incidents, identify the cause, and initiate the incident management process accordingly
• Communicate with top management if major issues are identified
• Develop and maintain incident processes and procedures related documentation
• Document incident details, causes, and resolution actions

Requirements:
• Previous experience in incident management and service management
• Knowledge of IT service management software (e.g., ITIL)
• Excellent communication, collaboration, and coordination skills
• Analytical, problem-solving, and time management skills
• Attention to details and proficiency in documenting incidents
• Degree in computer science
• Good knowledge of the English language

About Us:
Page Personnel - Italia is a leading recruitment agency specializing in IT and finance recruitment. We are committed to providing our clients with the best talent in the industry.



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