Customer Experience Manager
1 mese fa
Job Summary
We are seeking a highly skilled Customer Experience Manager to lead the establishment of the structure and team that will drive customer experience. The ideal candidate will have extensive experience in a process-driven continuous improvement environment and a proven track record of working with customers and aligning different internal stakeholders.
Key Responsibilities
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
Requirements
- Extensive experience in a process-driven continuous improvement environment
- Proven track record working with customers and aligning different internal stakeholders
- Previous people leadership and development experience
- Demonstrated communication, de-escalation and facilitator Skills
- High analytical skills, structured work ethic and customers first attitude
- Very strong prioritization and organizational skills as well as managing multiple projects in parallel
- Fluent in English, Italian and German are a plus
About Us
At alpitronic, we are a young, dynamic team that is passionate about leading the world in sustainable mobility. We are a high-tech company that is committed to delivering innovative and reliable solutions. We offer a wide range of further training opportunities and a attractive bonus system and performance-related pay.
Why Work with Us
We are a strong growing company that offers a challenging and rewarding work environment. We are committed to our employees and offer a wide range of benefits and opportunities for advancement. If you are a motivated and results-driven individual who is passionate about customer experience, we encourage you to apply for this exciting opportunity.
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