Customer Experience Manager

1 mese fa


Bolzano, Trentino-Alto Adige, Italia alpitronic A tempo pieno

Job Summary

We are seeking a highly skilled Customer Experience Manager to lead the establishment of the structure and team that will drive customer experience. The ideal candidate will have extensive experience in a process-driven continuous improvement environment and a proven track record of working with customers and aligning different internal stakeholders.

Key Responsibilities

  • Lead the establishment of the structure and team that will drive customer experience
  • Work closely with various departments and customers to set up the right processes, communication, and routines
  • Central point of contact for escalations (internal or key customers) and field notifications
  • Leading the escalations to customer satisfaction and apply insights for continuous improvement
  • Responsible for reporting on service team performance and customer experience, both internally and to key customers
  • Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
  • Driving forward the necessary initiatives, projects and activities

Requirements

  • Extensive experience in a process-driven continuous improvement environment
  • Proven track record working with customers and aligning different internal stakeholders
  • Previous people leadership and development experience
  • Demonstrated communication, de-escalation and facilitator Skills
  • High analytical skills, structured work ethic and customers first attitude
  • Very strong prioritization and organizational skills as well as managing multiple projects in parallel
  • Fluent in English, Italian and German are a plus

About Us

At alpitronic, we are a young, dynamic team that is passionate about leading the world in sustainable mobility. We are a high-tech company that is committed to delivering innovative and reliable solutions. We offer a wide range of further training opportunities and a attractive bonus system and performance-related pay.

Why Work with Us

We are a strong growing company that offers a challenging and rewarding work environment. We are committed to our employees and offer a wide range of benefits and opportunities for advancement. If you are a motivated and results-driven individual who is passionate about customer experience, we encourage you to apply for this exciting opportunity.


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