Guest Services Representative
6 giorni fa
We are seeking a highly motivated and customer-centric Front Office Agent to join our team at Marriott Hotels Resorts. As a key member of our front office team, you will play a critical role in ensuring that our guests have an exceptional experience during their stay with us.
Main Accountabilities:
- Respond to guest inquiries and resolve issues in a timely and efficient manner
- Process guest requests and communicate effectively with other departments as needed
- Provide personalized service to guests and make recommendations on hotel amenities and services
- Maintain accurate records and reports of guest interactions and transactions
Key Performance Indicators:
- Guest satisfaction ratings
- First call resolution rates
- Accuracy and timeliness of guest interactions
What You Need to Succeed:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Familiarity with hotel operations and policies
Our Culture:
- We value our employees and provide opportunities for growth and development
- We foster a collaborative and dynamic work environment
- We recognize and reward outstanding performance
About Us:
- Marriott Hotels Resorts is a leading hospitality brand with a rich history and commitment to excellence.
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