Customer Service Representative
2 settimane fa
In HARTMANN, siamo impegnati a supportare gli operatori sanitari per aiutarli a concentrarsi su ciò che conta davvero: avere un impatto positivo sulla vita delle persone. Siamo alla ricerca di un Customer Service per i nostri uffici a Verona.
Responsabilità:- Coordinare il processo di gestione degli ordini, dalla ricezione degli ordini all'inserimento nel sistema di gestione (SAP).
- Contatto con i clienti per questioni legate alla gestione degli ordini, prezzi, consegne e fatturazione.
- Monitoraggio delle consegne ai clienti in coordinamento con l'operatore logistico.
- Verifica, monitoraggio e correzione, se necessario, della fatturazione e dei crediti ai clienti.
- Gestione delle lamentele e delle richieste dei clienti e risoluzione dei reclami.
- Supporto alla rete vendite.
- Mantenimento del database (dei clienti nel sistema di gestione designato dall'azienda (SAP).
- Mantenimento del listino prezzi nel sistema di gestione designato dall'azienda (SAP).
- Controllo dei reclami e delle lamentele sui prodotti e trasferimento al gruppo Qualità.
- Diploma di Istruzione Superiore.
- Preferibilmente conoscenza di SAP SD e di altri sistemi di gestione in base alle responsabilità (OCR, EDI,...).
- Conoscenza di strumenti Microsoft Office.
- Esperienza in una posizione simile costituisce un vantaggio.
- Preferibile conoscenza della lingua inglese.
Azienda internazionale stabile e in continua crescita con oltre 200 anni di storia. Per supportare il tuo equilibrio tra lavoro e vita privata, ti offriamo un giorno a settimana di smart working. Stipendio interessante con pagamenti annuali speciali. Un'ottima atmosfera lavorativa in un team amichevole e motivato. Varie offerte per i dipendenti, ad es. Piattaforma di benefit aziendali e varie offerte di salute e fitness. Conversazioni di feedback e conseguenti opportunità di formazione e sviluppo. Dai forma a una carriera focalizzata sui clienti del settore sanitario, adatta al futuro e fondata su una cultura di fiducia e apertura.
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