IT Service Desk Analyst
6 giorni fa
Job Title: IT Service Desk Analyst
Job Summary:
We are seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy. As a key member of our team, you will be responsible for providing technical support to customers via telephone, email, or live chat.
Responsibilities:
- Operate as the initial point of contact for customers to provide technical support of hardware, systems, sub-systems, and/or applications.
- Assist end-users/customers in resolving their IT issues accurately and promptly.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
- May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.
Qualifications:
- Ability to solve technical issues via telephone, email, and chat.
- Ability to learn customer support processes and techniques.
- Ability to work well with all teammates and multi-task in a fast-paced environment.
- Outstanding analytical, problem-solving skills, and excellent customer service.
- Excellent interpersonal, written, and oral communication skills.
Required Certifications:
- CompTIA Security+, plus at least one of the following: Microsoft 365 Certified: Endpoint Administrator Associate.
- Microsoft 365 Certified: Enterprise Administrator Expert.
- Microsoft Certified: Azure Administrator Associate.
Required Clearance: Active Secret clearance.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters.
Customer site vaccination requirements must be followed when work is performed at a customer site.
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