IT Service Desk Analyst

6 giorni fa


Napoli, Campania, Italia Saic A tempo pieno

Job Title: IT Service Desk Analyst

Job Summary:

We are seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy. As a key member of our team, you will be responsible for providing technical support to customers via telephone, email, or live chat.

Responsibilities:

  • Operate as the initial point of contact for customers to provide technical support of hardware, systems, sub-systems, and/or applications.
  • Assist end-users/customers in resolving their IT issues accurately and promptly.
  • Troubleshoot network connectivity issues, working with remote employees on a corporate network.
  • Develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
  • May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.

Qualifications:

  • Ability to solve technical issues via telephone, email, and chat.
  • Ability to learn customer support processes and techniques.
  • Ability to work well with all teammates and multi-task in a fast-paced environment.
  • Outstanding analytical, problem-solving skills, and excellent customer service.
  • Excellent interpersonal, written, and oral communication skills.

Required Certifications:

  • CompTIA Security+, plus at least one of the following: Microsoft 365 Certified: Endpoint Administrator Associate.
  • Microsoft 365 Certified: Enterprise Administrator Expert.
  • Microsoft Certified: Azure Administrator Associate.

Required Clearance: Active Secret clearance.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters.

Customer site vaccination requirements must be followed when work is performed at a customer site.



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