Customer Service Coordinator
2 settimane fa
About Crown Packaging Uk, a world leader in the metal packaging production process, we design and manufacture innovative and sustainable metal packaging solutions and products.
Our clients are some of the largest and most respected companies in the world.
We are looking for a Customer Service Analyst, reporting to the Sales Manager, based in Parma (Italy).
The incumbent will:
Manage short-term customer demand through collecting forecasts, setting up orders in SAP, and organizing delivery plans.
Ensure commercial agreements adherence through service level and contracts terms compliance.
Communicate internally regarding changes to orders and deadlines.
Your mission in Crown:
Receive orders from customers, enter orders in the system, maintain pricing modules in SAP.
Liaise with customers to validate short-term demand plans and negotiate lead times and delivery schedules.
Provide product status information to customers and monitor logistics paths.
Maintain sales orders in the system and ensure financial handling of deliveries within credit limits.
Liaise with finance on invoicing matters and implement administrative controls to support job tasks.
Manage the commercial interface at the local level and resolve sales invoice queries.
About you:
You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years' experience, preferably in a manufacturing environment.
You possess a comprehensive proficiency in MS Office (Excel) and a strong working knowledge of ERP systems (SAP).
You are an effective communicator, both internally and externally, with good interpersonal and planning skills.
You have excellent verbal and writing skills in English and are a team player with high levels of organization and administrative skills.
We are looking for a stress-proof, customer-oriented individual who can work to tight deadlines with a flexible approach.
What Crown Offers You:
The opportunity to build a career in a multi-cultural environment.
To be rewarded fairly and promoted based on merit and performance.
Professional and personal development through training and work experiences.
Strong engagement and commitment to the safety of our employees.
Join us and become part of an international team of professionals who are passionate about sustainable packaging.
We strive to promote psychological safety, allowing colleagues to bring their authentic selves to work and ultimately generate a sense of belonging at Crown.
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