Night Assistant Manager

4 settimane fa


Florence, Toscana, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury and genuine heart.

About the Role:

The Night Assistant Manager plays a critical role in ensuring the smooth operation of our hotel during the overnight shift. This includes managing the Front Desk, handling guest requests and complaints, and maintaining the highest level of hospitality and professionalism.

Key Responsibilities:

  • Manage the Front Desk during the overnight shift, ensuring seamless communication with day shift staff and guests.
  • Complete Daily Reports for all Front of House Departments and successfully complete the night audit.
  • Resolve customer complaints and handle guest interactions with the highest level of hospitality and professionalism.
  • Review late arrivals, next day early arrivals, and departures to plan for the next day's activities.
  • Assure that all financial and credit procedures are followed, including reviewing paid-outs, rebates, and petty cash disbursements.
  • Check guests in and out in an efficient and friendly manner, using guest names whenever possible, and according to Four Seasons standards.
  • Utilize computer systems to check guests in and out, run daily reports, and review room allocations for arriving guests.
  • Coordinate front of house departments with night briefing.
  • Take action in all matters related to the safety and security of hotel guests and employees.

Requirements:

  • At least 2 years' experience in Front Desk, preferably in a luxury hotel environment.
  • Excellent personal presentation and interpersonal skills, an outgoing personality, and a can-do approach to any request.
  • Strong communication skills, ability to adapt to constant change within the hotel, and work effectively under pressure.
  • Robust problem-solving skills, strong attention to detail, and organizational skills.
  • Proficiency in using Opera PMS.
  • Reading, writing, and oral proficiency in Italian and English language, with a third language a plus.

What We Offer:

  • Competitive Salary, wages, and comprehensive benefits package.
  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Employee Meals.

Schedule & Hours:

This position is full-time and based at the Four Seasons Hotel Florence. The ideal candidate will be expected to work overnights.


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