Export Customer Care Specialist
4 settimane fa
Customer Care Excellence
At Ocean Network Express, we're seeking a talented Export Customer Care Agent to join our team. As a key member of our customer service function, you'll play a vital role in ensuring seamless export experiences for our valued customers.
Your Key Responsibilities
- Champion Customer Success: build strong relationships with export customers, proactively address inquiries, and consistently deliver high-quality service to meet or exceed satisfaction goals.
- Navigate the Booking & Bill of Lading Process: expertly manage the booking and bill of lading acceptance process, ensuring accuracy and efficiency.
- Embrace Continuous Improvement: be an active contributor to department improvement initiatives, helping us streamline processes and optimize performance.
What We're Looking For
- Excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Good written and spoken communication skills in English
- Good knowledge of Google Workspace
About Us
Ocean Network Express is a leading provider of container shipping and logistics services. We're committed to delivering exceptional customer experiences and driving operational excellence in everything we do.
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