Export Customer Care Specialist

4 settimane fa


Genoa, Liguria, Italia Ocean Network Express A tempo pieno

Customer Care Excellence

At Ocean Network Express, we're seeking a talented Export Customer Care Agent to join our team. As a key member of our customer service function, you'll play a vital role in ensuring seamless export experiences for our valued customers.

Your Key Responsibilities

  • Champion Customer Success: build strong relationships with export customers, proactively address inquiries, and consistently deliver high-quality service to meet or exceed satisfaction goals.
  • Navigate the Booking & Bill of Lading Process: expertly manage the booking and bill of lading acceptance process, ensuring accuracy and efficiency.
  • Embrace Continuous Improvement: be an active contributor to department improvement initiatives, helping us streamline processes and optimize performance.

What We're Looking For

  • Excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Good written and spoken communication skills in English
  • Good knowledge of Google Workspace

About Us

Ocean Network Express is a leading provider of container shipping and logistics services. We're committed to delivering exceptional customer experiences and driving operational excellence in everything we do.



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